Outreach Manager

Role Description

Sales Managers, or Outreach Managers (OMs) here at Oak Street Health, are critical leaders in our organization. OMs are responsible for closely developing and managing a team of Outreach Executives, while also managing small individual quotas on a monthly basis. Our OMs are responsible for new patient growth at a single clinic location with opportunities to expand across multiple clinic locations. OMs are expected to review metrics daily, support growth initiatives, coach staff members and generally ensure the Outreach team operates smoothly and successfully.

Core Responsibilities

• Manage and develop a team of 2-3 quota-carrying Outreach Executives

• Carry and deliver a small quota for monthly contribution to patient growth

• Coach direct reports in sales strategy, pipeline management, opportunity management and career planning/development

• Recruit, retain, and nurture your team of sales professionals with high potential and strong performance history

• Provide skill training and mentoring on business account engagement and prospect engagement, including consistent and regular ride-alongs with Outreach Executives

• Interface and develop professional relationships with existing local businesses and prospects

• Provide an unmatched experience for patients and prospects

• Maintain a strong relationship between clinical staff and outreach staff within the clinic

• Lead by example for your outreach team

• Develop both the long-term vision and strategy for the team and manage day-to-day sales team operations

• Be accountable for hitting center patient acquisition targets and driving accountability within your team

• Coach, mentor and guide the team in developing consultative and solution-based sales skills

• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners

• Remain up to date with all compliance regulations and ensure your team remains compliant according to Oak Street Health standards

• Share best practices for prospect and business account engagement

• Other duties as assigned

What are we looking for?

• Minimum of 5 years of in a sales management role or other comparable management position

• Strong computer skills, including

  Ability to create and analyze excel spreadsheets

  Experience managing through a CRM system, ideally Salesforce

  Analytical approach toward sales data & performance

  Comfort with personal sales quota in addition to management responsibilities

• Outstanding management skills with the ability to motivate a team

• Strong focus on data and analytics to drive targeted activities and return on growth efforts

• Excellent relationship management skills

• Ability to manage competing priorities while maintaining a positive attitude

• Inclination to work in a results oriented role

• Willing to work some weekends

• Access to reliable transportation

• US work authorization

• Someone who embodies being Oaky