Order Management Representative

Customer Operations Associate (Temp-to-Perm)

Location : Orange County, CA (Hybrid : Tues–Thurs in-office, Mon & Fri remote)

Pay : up to $28 / hr (DOE) | Temp-to-Perm opportunity

Industry : Wholesale / Apparel / Footwear

About the Company

We are a global company specializing in sports, lifestyle, and footwear products. Our brands are sold in multiple countries through both direct and wholesale channels. We value innovation, collaboration, and creativity, and offer employees opportunities for growth, learning, and development in a dynamic, fast-paced environment.

Role Overview

The Customer Operations Associate is responsible for managing and nurturing customer relationships, supporting a portfolio of key accounts, and ensuring timely order fulfillment. This role focuses on delivering a high-quality customer experience while collaborating with internal teams such as Sales, Distribution, Credit, and Operations.

Primary Responsibilities

Order Management & EDI Coordination

Process EDI, manual, and B2B orders; provide confirmations / recaps and communicate any order impacts.

Manage day-to-day order execution for assigned accounts to ensure on-time, in-full delivery.

Handle cancellations, returns, credits, debits, and value-added service requests.

Work cross-functionally to ensure smooth order flow in line with business and customer requirements.

Validate EDI transactions and resolve discrepancies.

Generate and analyze daily order reports and proactively address issues.

Customer Service & Relationship Management

Build and maintain strong relationships with key customers and internal teams.

Serve as the primary point of contact for assigned key accounts, supporting escalations as needed.

Create and maintain account SOPs for assigned customers.

Assist with special projects or initiatives as assigned by management.

Process Optimization & Automation

Identify process inefficiencies and recommend improvements.

Assist in implementing tools, technologies, and best practices to improve operational efficiency and reduce manual work.

Qualifications & Experience

2+ years in Key Account management, Wholesale Customer Service, or Customer Operations.

2+ years of experience with end-to-end EDI order processing and troubleshooting.

Salesforce and SAP experience a plus.

Experience in Wholesale Customer Service or Operations in Apparel, Footwear, or similar industries preferred.

Proficient in Microsoft Office, especially Excel.

Strong analytical, problem-solving, and cross-functional collaboration skills.

Ability to thrive in a fast-paced, evolving environment with multiple priorities.