Senior Customer Success Manager

A company is looking for a Senior Customer Success Manager - (Enterprise).

Key responsibilities of the role :

Take ownership of a portfolio of high-value enterprise accounts to drive Gross Revenue Retention (GRR)

Provide technical guidance and support for solution implementation and product adoption

Oversee client GRC transformation projects and engage with senior stakeholders as a trusted advisor

Key requirements of the role :

6-10 years of experience in customer success, consulting, or project management focused on mid-market or enterprise accounts

Proven experience in managing complex digital transformation projects

In-depth understanding of Governance, Risk, and Compliance (GRC) frameworks

Strong project management skills for handling multiple complex initiatives

Strong technical acumen with proficiency in CRM tools and data analysis software