Senior Customer Success ManagerVirtualVocations • Kansas City, Missouri, United States
Senior Customer Success Manager
VirtualVocations • Kansas City, Missouri, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Sr Customer Success Manager to oversee customer portfolios and drive product adoption.
Key Responsibilities
Oversee customer engagement and outcomes within the portfolio
Ensure customers are technically healthy and utilizing the latest product versions
Guide customers in maximizing the value of their product investment and resolving escalated issues
Required Qualifications
Minimum 7 years of related work experience or equivalent
Experience in integrating AI into work processes and decision-making
Ability to run projects independently with creativity
Proven ability to analyze and resolve complex issues
Relevant ServiceNow certifications
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