Customer Success CoordinatorRichmond American Homes • Camas, WA, US
Customer Success Coordinator
Richmond American Homes • Camas, WA, US
[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Completion of high school education Minimum of 2 years of customer service experience Real estate and / or new home construction experience preferred Ability to perform physical requirements of job, including but not limited to, standing, walking, sitting, stooping, and talking Must be able to traverse sites in adverse weather Reliable vehicle to drive from site to site Valid Driver's License with a safe driving record Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, and Outlook), and web-based software (e.g. social media) Experience with programs Smartsheet and Sales Simplicity preferred Customer Relationship Management (CRM) database experience preferred (i.e. Hubspot, Salesforce) Potential remote work after mandatory in-office training, decided by manager Demonstrated customer-focus and solution-orientation, talent for engaging and building trust quickly with all personality types Ability to learn new software and programs quickly Excellent communication skills, both verbal and written, in the English language Strong follow-up skills Ability to work independently as well as in a group setting Adapt to a fast-paced, ever-changing environment Act as the secondary contact for homebuyers throughout the construction and closing process, working closely with the community team including construction, sales, warranty, and design centers to ensure a seamless experience Travel to communities to capture photos of active builds for homes under contract to buyers Maintain weekly onsite presence across assigned committees, including providing neighborhood condition reports Facilitate and review pre-closure survey feedback, post close check-ins, and one year follow-ups Provide real time triage and ticket responses from homebuyers under contract and either answer questions or direct to the appropriate party. Clearly communicate corporate processes and policies to customers and set expectations accordingly. Utilize lead management software (CRM) and other CX tools to provide homebuyers with relevant weekly updates on the status of their build. Maintain close relationships with community sales consultants and field teams through regular contact, weekly status meetings and participate in ongoing training Be an expert and enthusiastic brand ambassador for all things Holt Homes Regularly uses a computer with repeated movements to enter data, differentiate between colors, shades, and brightness, and read from a computer screen for extended periods of time Regularly drives to and from various Holt communities Base Salary : $55,000- $70,000 FLSA Status : Non-Exempt Bonus Type : Year End Discretionary Competitive Compensation : We provide a competitive compensation structure that rewards performance and results. Health & Wellness : Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Financial Future : Access a 401(k) retirement savings plan. Time Off : Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave). Insurance & Protection : Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. Exclusive Perks & Discounts Homeownership & Financing : Take advantage of exclusive home purchase and financing discounts. Pet Insurance : Enjoy discounted group pet insurance rates.
Overview
BREAK GROUND ON A REWARDING CAREER WITH US!
The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.
We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.
Positive Work Environment & Culture
- Collaborative Team Culture : Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
- Team Engagement : Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.
Job Summary
The Customer Success Coordinator serves as a point of contact for homebuyers throughout the construction and completion of their new home. This position is an expert on every home build project, helps keep the project on track, and will communicate with each assigned homebuyer, providing progress updates, timelines, and other helpful information on a consistent basis specified by the manager. This person is a front-line ambassador for Holt Homes and represents the company with the highest level of integrity, character, professionalism, courtesy, and ethics.
Qualifications
Skills
Responsibilities
Work Environment
Compensation
Comprehensive Benefits Package
We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families :
If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.
Sekisui House U.S., Inc. is an Equal Opportunity Employer.
#J-18808-Ljbffr
[job_alerts.create_a_job]
Customer Success Coordinator • Camas, WA, US
[internal_linking.similar_jobs]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
Learn to provide an extraordinary customer experience in retail store setting.Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to c...[show_more]
Sales & Administration (Clerical & Sales Support).The Sales & Administration position is responsible for performing Administration duties related to store accounting and operations, assisting in th...[show_more]
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...[show_more]
Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]
Flexible Job Opportunity : Link Posting Marketing Rep (No Experience Needed!) • •Are you driven, dependable, and ready to build income from ANYWHERE? • • We’re searching for motivated ...[show_more]
Electrical project managers and estimator to work across commercial, industrial and residential applications.These roles often combine technical electrical knowledge with budgeting, scheduling and ...[show_more]
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.
You will help influence brand decisions on se...[show_more] Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.
You will help influence brand decisions on se...[show_more] 
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : .
Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...[show_more] Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...[show_more] 
At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market.We are a leading provider of high-power semiconductors and fiber lasers for industrial, microfabri...[show_more]
Service Advisor - Tonkin Gresham Honda at Gee Automotive Companies.Join to apply for the Service Advisor - Tonkin Gresham Honda role at Gee Automotive Companies.
Gee Automotive Companies provided pa...[show_more]
We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of ...[show_more]
Assistant Camp Director, Logistics.Camp Fire is committed to building a diverse team and culture.We recognize that there are many aspects of one's life experience that contribute to the growth of o...[show_more]
This 25 Chair outpatient dialysis clinic is located at;.Supports FMCNAs mission, vision, core values and customer service philosophy.
Adheres to the FMCNA Compliance Program, including following all...[show_more]
We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income.
You’ll explore proven side-hustle models, try them out, and find...[show_more]
Side Hustles Flexible Work to Earn Extra Cash.If the following job requirements and experience match your skills, please ensure you apply promptly.
Looking to make extra money on the side? You dont ...[show_more]
TurboTax Customer Support Agent - Remote ($18.50 per hour plus Bonus)
TurboTax • Washougal, Washington
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Community Management Intern
Walgreens • Gresham, OR, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Administrative Support - Gresham
Les Schwab Tire Center • Gresham, OR, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Restaurant Delivery - Receive 100% of Customer Tips
DoorDash • Damascus, OR, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Work From Home Customer Support Agent – Flexible Schedule
Turbotax USA • Camas, Washington
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Flexible
HomeJobFinder • Yacolt, WA
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Project Manager / Estimator for Electrical Contractor
The Power Works LLC • Boring, OR, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Complete Online Surveys For Cash (Up to $25 / per)
Earn Haus • Damascus, OR, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Survey Taker : Earn up to $25 per survey (Remote)
Earn Haus • Sandy, OR, US
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Online Jobs - Earn Up to $1,500 a Month
Free Cash by Almedia • Sandy, OR, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Work from Home
HomeJobFinder • Yacolt, WA
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Electrical Engineering Intern (Summer 2026)
nLIGHT • Camas, WA, United States
[job_card.permanent]
[last_updated.last_updated_variable_days] • [promoted]
Service Advisor - Tonkin Gresham Honda
Gee Automotive Companies • Gresham, OR, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Remote FP&A Manager – AI Trainer ($50-$60 / hour)
Data Annotation • Sandy, Oregon
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Media Coordinator
Camp Fire Columbia • Sandy, OR, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Coordinator - Charge Registered Nurse - Dialysis (Gresham)
Fresenius Medical Care • Gresham, OR, US
[job_card.part_time]
[last_updated.last_updated_1_hour] • [promoted] • [new]
Side Hustle Coordinator (Part-Time Remote)
Finance Buzz • Yacolt, Washington, US
[filters.remote]
[job_card.full_time] +2
[last_updated.last_updated_variable_days] • [promoted]
10 Side Hustles That Work Even with a Full-Time Job - Work From Home Gigs - Start Today
Gig Jobs • Gresham, Oregon, US
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_variable_hours] • [promoted] • [new]