Call Center TrainerTeleperformance • Brownsville, TX, US

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Call Center Trainer

Teleperformance • Brownsville, TX, US

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[job_card.full_time]

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TP Training Coordinator

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.

This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.

Responsibilities

Your Responsibilities

Coordinate new hire, progression and enhancement training

Train new and existing employees on client projects emphasizing customer confidentiality and security

Develop non-classroom communication and training materials

Assess individual participant and class performance

Participate in minor client interaction including effective curriculum feedback and client visits

Demonstrate the highest standards of ethical and professional conduct in dealing with new employees

Thrive as a team player in a fast paced, high energy, change oriented environment

Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.

Perform other related duties and assignments as required and assigned by supervisor or manager

Qualifications

Minimum 1 year call center supervisory or training experience in high paced customer focused environment

Six months previous Customer Service Experience

Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others

Requires solid organizational, administrative, leadership and time management skills

Able to demonstrate personal ownership of tasks and follow through to obtain desired results

Must have a keen sense of attention to detail, taking the initiative

Must be enthusiastic and comfortable speaking in front of large groups of people

Patience with various types of learners

Skilled in determining why and how tasks should be handled to effective completion

Proven experience in overcoming unexpected difficulties and using logical problem solving skills

Excellent written and verbal communication skills

Prior training curriculum development (instructional design) experience preferred

Must have availability to work various shifts influenced by current business needs

College degree preferred or equivalent work experience required

High school diploma or GED required

Must pass background and drug tests

Soft Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

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Call Center Trainer • Brownsville, TX, US

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