Program Manager

JOB SUMMARY

Overall program management including contract outcomes, leadership and supervision, clinical operations, training, fiscal and billing controls, EHR, workplace safety, and policies & procedures.

RESPONSIBILITIES

Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.

• Oversee direct services, ensuring quality care, and highest professional standards.
• Supervise accurate data collection and reporting. Ensure peer review and monitoring of client charts.
• Ensure staff complete timely documentation and meet minimum requirements for direct client billable services as contractually required.
• Manage billing expectations and deliverables. Understand budget and review monthly operating statement to ensure financial integrity.
• Maintain positive morale and staff cohesion as evidenced by maintaining a cooperative attitude, flexibility, and effective communication and interpersonal skills.
• Respond quickly and appropriately to emergencies and crisis intervention.
• Timely recruitment and retention of qualified candidates. Provide regular supervision, consistent feedback, and ongoing support. Develop team comradery and excellent communication.
• Liaison with funder(s) and community meetings / committees.
• Maintain confidentiality of client’s care.
• Facilitate scheduled program meetings. Document agenda and attendance accordingly.
• Other relevant duties as assigned.

QUALIFICATIONS

PHYSICAL REQUIREMENTS

These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.

☒ Seeing ☒ Hearing

☒ Speaking ☒ Stooping / Bending

☒ Working in cramped spaces ☒ Moving around facility

☒ Moving between offices / clients ☒ Driving – light errands

☐ Climbing ☒ Lifting / carrying heavy items

☐ Driving – in the course of job duties ☐ Using hands / fingers

☐ Pushing / pulling / dragging items ☒ Standing for long periods

☒ Sitting for long periods ☐ Working outside / underground