Teller/Customer Service

Customer Service / Teller Position needed for NLR Bank. (2 Positions open)

Hours are Part time. 25-30 hours a week. 1-2 Saturdays a month (Saturday hours are 9am-12pm)

Will need prior cash handling or banking experience.

Handle customer transactions and provide basic banking services while ensuring accuracy and excellent customer service.

Process deposits, withdrawals, loan payments, and other transactions, while also identifying customer needs.

Key responsibilities include balancing cash drawers, verifying customer identification, and maintaining accurate records of all transactions.

May need to float to Little Rock location from time to time.

POSITION SUMMARY :    Responsible for a variety of member service activities associated with the operations area of the credit union. This position requires the ability to deal effectively with members, face to face, by phone, internet and in writing.

PRIMARY DUTIES :

1. Greet and assist members in a courteous, professional and timely manner via in-person, phone, internet including video banking, text messaging, chat or other.

2.  Member Service : Handles member inquiries, complaints, and questions. Determines whether supervisory input is required. Process withdrawals, funds transfers, allocations, etc. Handles member concerns a variety of areas including account research, card issues, internet services, disputes, electronic services, etc.

4. Review and respond to daily “member service” emails, messages, and mail correspondence.

3. New Accounts and Investments :   Determines eligibility requests of potential member and forwards required paperwork for completion with related regulatory, advertising and promotional material. Invests funds from existing accounts to those investments as directed by the member.

4. Perform Teller related functions to include but not limited to :

a.     Receive checks and cash for deposits & payments to accounts, verify amounts, examine items         for proper endorsement, and enter into computer records. Apply appropriate holds as needed.

b.     Cash checks, process withdrawals, wire funds, and pay out money after verification of signatures and member balances in accordance with policies and procedures.

c.     Promote and explain credit union services such as electronic services (internet banking, mobile app, remote deposit, video banking, card services) consumer loans, IRA’s, certificates, etc.

d.     Responsible for balancing cash drawer to computer.  Report any discrepancies to the supervisory   promptly.

g      Ensures that the work area is properly stocked with forms, supplies, etc.

5. Perform routine member account file maintenance. (update address, email, phone numbers, etc.).

6. Actively promote and sell Credit Union products and services to increase loan volume and share type accounts to improve member retention and credit union growth that meets with the overall strategic goals.

7. Performs such other duties as assigned by supervisor.

JOB SPECIFICATIONS :

1. Training and Education :   Minimum of 1 year experience or equivalent in Operations and / or New Accounts and Investments.

2. Basic Knowledge of the features and benefits of the Credit Union’s products and services.  Knowledge of processes, procedures, and regulations associated with duties relating to the position.

3. Must possess above average verbal and communication skills, with a pleasing telephone presentation and the ability to cross-sell credit union products and services.

4. Must possess above average inter-personal skills to insure member satisfaction.

5. Formal Education or Equivalent :   High School diploma or equivalent.