Production Support / Maintenance

Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Notes :

• ABSOLUTE MUST : Unix, SQL, Python;
• GREAT TO HAVE : Autosys and big data

Description :

Application Production Support Analyst

Looking for at least 3 years of Application Production Support experience with strength in SQL and Linux. Will be supporting legal, regulatory and reporting applications.

Must have strength in command line and SQL (writing and troubleshooting queries)

Ab Initio is a nice to have but not required.

NOT looking for Network support, desktop support or Hardware support experience.

Job Purpose : This business-critical requisition required to support daily production batches. This requires research and identification from failed batches to resolutions at the quickest time. This is a business sensitive position that requires attention to detail and quick turnaround. Liaise between various support team across multiple vendors to provide seamless customer experience.

Key Responsibilities :

(Describe the main activities the job-holder will perform)

Perform analysis of existing application protocols and software tools and actively engage with the various support teams for the smooth functioning of Client's business.

Provide application support oversight in resolving and troubleshooting problems.

Provide and support recommendations for improved procedures and policies.

Work with various vendors and ensure that issue resolution is as per Client's standards and there is timely notification to the customers for the ongoing production issues.

Ensure that there is a seamless communication channel between the support and the development team for ensuring the production issues are fixed in timely manner.

Assist and support in achieving departmental goals and objectives.

Provide advanced application support to effectively utilize the system infrastructure and resources.

Provide direct assistance to users in using and interpreting software tools and products.

Interact with software vendors to provide best solutions to business problems.

Ensure compliance of all security measures in application development processes.

Development Value :

(What opportunities to develop can the job offer a prospective candidate?)

Knowledge / Experience :

Skills :

Qualifications :

First class degree with excellent academic qualifications. B.E / B.Tech. in Comp science, IT, or other engineering disciplines from a reputed institute with relevant work experience.

170847

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