Customer Service Representative
- [job_card.full_time]
Job Description
Job Description
Description :
Veritas-HHS seeks a Customer Service Representative to work at the 20th Judicial District Child Support Services of TN located in Nashville, TN. This is a full-time 100% in office position.
About the Company
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission – Do socially useful work, have fun, and prosper.
Core Values – Integrity, innovation and creativity, quality of work, and customer service / teamwork.
Benefits we offer :
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- STD, LTD
- Life Insurance
- Employee Assistance Program
- Telehealth Services
- Paid Time Off
- Rewards Program
About the Position :
The Customer Service Representative greets walk in customers, answers incoming calls, and directs customers to the appropriate specialized staff. This individual also performs targeted outgoing calls, processes incoming calls, document management and provided administrative support to staff members. The Customer Service Representative is expected to work effectively with a wide range of customers from diverse communities. This position is the first line of customer service for customers who call the office. The Customer Service Representative utilizes a variety of computer programs including the State child support system and the office imaging solution. Flexibility, exceptional communication skills and commitment to process improvement are key for the position. The position reports to the Team Leader.
Primary Responsibilities :
Qualifications
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position. Incumbents are held accountable for all duties of the position.
Learn about Veritas HHS at www.veritas-hhs.com.
Requirements :
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