Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to provide support for healthcare-related inquiries and claims.

Key Responsibilities

Answer incoming calls from customers and assist with benefit, eligibility, and claims inquiries

Review and research healthcare claims from providers using multiple computer systems

Meet performance goals in efficiency, accuracy, quality, customer satisfaction, and attendance

Required Qualifications

High School Diploma / GED or equivalent work experience

Must be 18 years of age or older

1+ years of customer service experience in analyzing and solving customer concerns

Ability to complete a 5-week paid training program

Flexibility to work full-time 8-hour shifts during normal business hours