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Salesforce Business Analyst
Salesforce Business AnalystSP Software Solutions • Los Angeles, CA, United States
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Salesforce Business Analyst

Salesforce Business Analyst

SP Software Solutions • Los Angeles, CA, United States
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  • [job_card.full_time]
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Job Title : Senior Salesforce (SFDC) Consultant / Business Systems Analyst (BSA)

Location : Woodlands Hills, CA

Duration : Long Term

Overview :

We are looking for an experienced Senior Salesforce Consultant / BSA with strong Salesforce Administration and Consulting certifications. The ideal candidate will be responsible for solution design in Salesforce, working closely with Senior Salesforce Architects and client SMEs. This is a client-facing role requiring strong consulting, solutioning, and stakeholder management skills.

Key Responsibilities :

  • Lead or play a major role in Salesforce solution design across Sales, Service, Experience, Health, and Data Clouds.
  • Collaborate with business and IT teams to gather and translate requirements into functional and technical solutions.
  • Partner closely with Senior Salesforce Architects, Enterprise Architecture teams, and executive-level sponsors (VP / Director) to ensure alignment with business goals.
  • Conduct end-to-end requirements gathering, including EPICs, features, and user stories using tools like JIRA and Confluence.
  • Prepare detailed requirement and solution design documentation, including gap analysis, use cases, and scope documents.
  • Coordinate with offshore teams for development, configuration, and testing during build and deployment phases.
  • Facilitate design brainstorming and requirements clarification sessions across multiple geographies.
  • Participate in Scrum of Scrums model for large-scale Salesforce programs.
  • Build prototype configurations in Salesforce (Sales / Service / Experience Cloud, Force.com, AgentForce) during the design phase.
  • Provide architectural oversight and ensure alignment with CRM roadmaps and Salesforce best practices.

Required Skills and Experience :

  • 8+ years of total IT experience, including at least 5 years in Salesforce.com.
  • Proven track record in 4–5 Salesforce implementations (Sales, Service, Experience, Health, or Data Cloud), each lasting at least 6 months.
  • Strong domain experience in Healthcare payer business, particularly within Sales processes.
  • Hands-on experience in requirements analysis, documentation, and management (EPICs, user stories, etc.).
  • Proficiency with JIRA, Confluence, and other issue / requirement tracking tools.
  • Strong understanding of Salesforce objects, configuration, and administration essentials.
  • Experience in CRM roadmap planning, architectural design, and Force.com implementations.
  • Excellent interpersonal, communication, and stakeholder management skills, with experience handling large enterprise programs.
  • Experience with onsite-offshore coordination and flexibility for late evening or early morning calls.
  • Apex / Visualforce and Salesforce code optimization knowledge are good to have but not mandatory.
  • Good to Have :

  • Experience in code-level re-engineering or optimization on Salesforce.
  • Exposure to custom app development on the Force.com platform.
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