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Customer Service Associate
Customer Service AssociateSalud Family Health • Aurora, Colorado, USA
Customer Service Associate

Customer Service Associate

Salud Family Health • Aurora, Colorado, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

The Customer Service Associate (CSA) is responsible for creating a positive first impression exhibiting excellent customer service and promoting a pleasing experience for Salud patients. The CSA approaches his / her tasks in a team-based care fashion that supports patients and their families in self-management self-efficacy and behavior change.

We offer :

  • Starting Wage - $19.00 to $21.00 per hour
  • Monday to Friday 7 : 30 am to 4 : 30 pm

Comprehensive Benefits Package includes :

  • Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)

    • Low employee premiums especially given rich benefits

  • $25 Primary Care Physician and Specialist Co-pays (in-network)
  • Low deductibles and co-insurance
  • Free provider visits and services at all Salud facilities
  • Preferred prescription pricing at Salud pharmacies
  • Dental PPO plan

    • Includes Employee Discounts at All Salud Dental Facilities

  • Vision
  • Generous vacation accrual
  • 10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
  • Up to 8 Paid accrued Sick Days per year
  • Defined Contribution Pension Plan.   Salud contributes 5% of your compensation each month (no matching employee contribution is requiredyou receive the contribution no matter what).  Employees who have worked at least 1000 hours within a 12-month period are eligible.
  • 403b Retirement savings plan.  You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
  • Flexible Spending Accounts
  • Basic Life and AD&D
  • Supplemental Life and AD&D
  • Short-Term & Long-Term Disability
  • Accident & Critical Illness Insurance
  • Employee Assistance Program

    • Our Mission is to provide a quality integrated healthcare home to the communities we serve

    About our Clinic :

    Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical emotional and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

    A Day in the Life of a Customer Service Associate (CSA) with Salud :

    Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor NP or PA.   You may serve as a greeter front desk receptionist and / or cashier.  You will welcome all patients to Salud and checks them in for all appointment types checking patients out at the end of an appointment.  Make reminder calls answer questions manage patient complaints and so much more to ensure a positive experience for all of our patients.

    Qualifications : Minimum Requirements

    Education :

  • Graduation from an accredited high school or GED is required

    • Experience :

  • One year of front desk / customer service experience in a medical setting preferred

    • Knowledge Skills and Abilities :

  • Bilingual English / Spanish preferred
  • Must work well with the other patient care team members
  • Ability to communicate clearly and appropriately with patients
  • Professionalism and a positive attitude
  • Proficient in Elementary Math
  • Ability to learn and implement complex policies and procedures
  • Reading comprehension and writing skills
  • Keyboarding and word processing skills
  • One year of clerical office experience preferred
  • Familiarity with medical / dental terminology preferred
  • Sensitivity to the low-income and ethnic minority community
  • Willingness to become proficient in the use of telephone fax copier email and electronic health record-keeping
  • Ability to read understand and follow oral and written instructions
  • Ability to work evening or weekend hours
  • Ability to work under stress
  • Ability to recognize evaluate solve problems and correct errors.
  • Exhibits excellent customer service
  • Ability to explain and summarize comprehensive concepts in a way that the general population can understand
  • Computer systems applications (MS Office PowerPoint Chrome etc.)

    • The application window is anticipated to close by 12 / 31 / 25

    Additional Information :

    Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over race color religion national origin sex disability sexual orientation gender identity or any other applicable status protected by federal state or local laws.  All your information will be kept confidential according to EEO guidelines.

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Catering,Asset,Corporate Finance,Environmental Science,Linux Administration

    Experience : years

    Vacancy : 1

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