Head of Technical Operations and Client Implementation

Tenant Inc. – Newport Beach, California, United States (On-site)

Are you ready to join one of Orange County's most exciting tech startups? At Tenant Inc., we're not just building software, we're revolutionizing the self-storage industry with our innovative, cloud-based platform. We are a high-growth company with offices in sunny Newport Beach, CA and bustling Bangalore, India, we're just getting started.

We're powered by the spirit of the hummingbird—small but mighty, purposeful, agile, and resilient. Our values are the foundation of everything we do : we foster trust, build with precision, embrace change, and take bold ownership to deliver meaningful impact for our customers and the industry. This isn't just a job. It's a chance to grow, lead, and make history. If you're hungry for challenge, passionate about innovation, and ready to join a mission-driven team—your journey starts here.

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Head of Client Implementation and Technical Operations

Job Description

About the Role :

This leadership role is responsible for managing a team that ensures customers have a seamless and successful experience, from initial onboarding and data migration to ongoing technical support. You will develop and implement strategies to optimize the customer journey, drive product adoption, and maintain high levels of customer satisfaction and retention. This role requires a dynamic leader who can balance hands-on project leadership with strategic process improvement, ensuring a seamless customer experience and high product adoption. The ideal candidate will have a strong technical background, excellent project management skills, and a passion for customer facing engagement

Responsibilities :

Define and document best practices for onboarding, data migration, and technical support. Drive continuous improvement initiatives to scale operations efficiently and improve the overall customer experience.

Create and maintain customer-facing resources, such as knowledge bases, best practice guides, and training materials

Qualifications :

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#CustomerOnboarding #DataMigration #TechnicalSupportLeader #SupportEngineering

#ImplementationManagement

Tenant Inc. is an Equal Opportunity Employer and complies with all applicable California employment laws. The posted salary range reflects the base pay for California candidates; actual compensation may vary based on skills and experience. Employment is at-will and may be terminated at any time by either party. We provide reasonable accommodations for applicants with disabilities please contact HR if you need support during the hiring process.