Front Desk Associate

Essential Duties and Responsibilities:

• Greet each member and guest promptly, enthusiastically and with a smile to create a friendly positive entrance into the club
• Greet all incoming guests and say “Good-bye” to all outgoing guests
• Check each member in using the proper check-in procedures
• Monitor check-ins to identify delinquent accounts and follow the proper procedure in the event of a delinquency
• Register all guests into the club using proper registration procedures
• Ensure that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner
• Answer phone by the third ring in a professional, courteous and enthusiastic manner using the proper phone greeting
• Address caller's requests and/or take appropriate messages
• Register all telephone inquiries in the TI register in the Master Production Binder and transfer the call to the appropriate Fitness Consultant
• Respond immediately to requests, inquiries and concerns
• Maintain neat appearance and wear proper uniform attire with nametag while on duty
• Distribute towels and other materials as needed
• Process all purchases on the Point of Sale System
• Perform End of Shift and End of Day processing
• Promote and sell merchandise
• Restock items and keep coolers and food displays looking full
• Assess and keep front desk, retail, drink, supplement display and surrounding areas orderly and clean
• Follow proper opening and closing procedures
• Log all maintenance concerns as identified
• Notify management of incidents that require incident reports
• Work when scheduled and adhere to company attendance policies
• Attend all staff meetings as directed
• Perform other duties as directed by management

Required Knowledge, Skills and Abilities

• Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude
• Understanding of basic cash procedures
• Ability to handle challenging customer issues with patience, tact and professionalism
• Must have a high level of professionalism, honesty, integrity and work ethic
• Exhibit a superior sense of customer service at all times
• Willingness to work flexible hours

Required Experience, Education and Certifications

• Minimum of six months related experience
• Excellent communication and customer service skills are required
• Understanding of basic cash procedures is required
• Basic computer skills are required
• Current CPR certification and basic first aid training within 60 days of hire

Physical Requirements

• Position duties require standing for long periods of time, daily walking, sitting, lifting, bending, squatting and reaching.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

• Ability to read and interpret common business related documents such as the Proof Fitness membership agreement. Ability to respond, verbally and in writing, to common inquiries or complaints from customers or members of the business community.