Manager Voice Provisioning

Manager Of Voice Provisioning

The Manager Of Voice Provisioning leads a service delivery team responsible for handling new and existing customer requests for Fusion voice services, including installations and service changes. This role ensures timely and accurate order processing, high-quality customer service, and effective collaboration across departments.

Essential Duties And Responsibilities (other duties may be assigned) :

• Overseeing the team's daily operations and order management for voice services.
• Ensuring completion and accuracy of customer orders, coordinating with internal teams for any changes.
• Monitoring order progress and proactively resolving customer inquiries, including developing and tracking appropriate KPIs.
• Providing backup provisioning support for team members.
• Creating and improving reports for service delivery and pipeline management.
• Managing team performance, attendance, compliance, and minimizing customer impact from outages.
• Leading and motivating the team to meet organizational goals.
• Handling customer communications and escalating issues as needed.
• Driving process improvements and fostering strong interdepartmental relationships.
• Supporting cross-functional projects and identifying solutions for service needs.
• Building a positive, empowered team environment.

Knowledge, Skills And Abilities Requirements :