Service ManagerSciens Building Solutions • Pleasanton, CA, US
Service Manager
Sciens Building Solutions • Pleasanton, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Two years of experience in a service supervisory role within the fire detection, fire protection, or security environment. Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. Strong, positive team builder with leadership ability. Knowledge of current fire alarm, clean agent / special hazard fire suppression, security, and / or electrical systems. Working knowledge of Profit and Loss statements and key financial drivers. Ability to attract, develop, grow, and retain a team. Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. Valid driver's license. Must be able to pass a background check and drug screening. Able to work independently. Excellent organizational, decision-making, and communication skills. Proficient in NFPA codes and standards. Strong computer skills; pro?cient at Microsoft Of?ce. Knowledge of OSHA safety standards. Competitive salary based on qualifications. Paid time off plan and holidays. 401(k) matching. Short term and long-term disability. Medical, dental, and vision plans with options. Life insurance. Company cell phone, laptop, and vehicle. Professional career development opportunities. Tuition reimbursement.
THE POSITION IN A NUTSHELL
Sciens Building Solutions is seeking an Associate Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.
WHAT YOU'LL BE DOING (and doing well!)
- Manage a service team of assigned Division.
- Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers.
- Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs.
- Responsible for executing service inspections on time and resolution of system deficiencies.
- Manage a budget and meeting revenue and gross margin targets.
- Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
- Report monthly financial performance in an effective manner to management and takes corrective action as needed.
- Responsible for efficient asset management, such as inventory and company service vehicles.
- Facilitate a high-performance culture that includes annual performance reviews and development initiatives.
- Assist with manpower planning and allocation.
- Responsible in part for customer satisfaction and cash collections.
- Works closely with the sales and installation teams to support the growth and profitability of the Division.
- Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.
WHAT WE LIKE ABOUT YOU
WHAT WE'RE BRINGING TO THE TABLE
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Service Manager • Pleasanton, CA, US
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