Onboarding Specialist

Onboarding Specialist

The Onboarding Specialist is responsible for guiding providers through the onboarding process from start to finish. This role requires a proactive, sales-oriented approach, strong attention to detail, and consistent outbound communication to ensure providers are successfully credentialed, trained, and ready to begin servicing trips. If you are detail-driven, confident in outreach, and skilled at presenting value while overcoming objections, this role is for you.

Responsibilities:

Provider Onboarding & Credentialing

• Serve as the first point of contact for all new providers, managing onboarding from initial outreach to final approval.
• Conduct outbound calls, emails, and SMS campaigns to ensure timely collection of all required documents and credentials.
• Guide providers through system setup, training, and compliance verification.
• Present NationsTransportation competitive market rates clearly and persuasively to prospective providers.
• Use a sales-minded approach to highlight benefits, overcome objections, and drive provider engagement and retention.

Training & Support

• Deliver training sessions on operational tools, including trip management, real-time status updates, and payment processes.
• Ensure providers clearly understand performance expectations, compliance requirements, and incentive opportunities.
• Maintain ongoing communication to answer questions and encourage timely completion of tasks.

Performance & Compliance Oversight

• Track onboarding progress and escalate delays or compliance gaps to leadership.
• Ensure providers meet minimum insurance and credentialing standards before activation.
• Maintain accurate records and update provider status in real time.

Requirements:

• 2+ years experience in sales, customer onboarding, vendor support, or operations (healthcare, logistics, or transportation preferred).
• Strong communication and persuasion skills with the ability to present rates confidently and overcome objections effectively.
• Highly organized with excellent attention to detail and follow-up discipline.

NationsBenefits is an Equal Opportunity Employer.