Quality Management Assistant

Quality Management Assistant

Job Summary

The Quality Management Assistant is responsible for overseeing and implementing quality control measures across an organization, ensuring products, services, and processes adhere to established standards by conducting audits, inspections, data analysis, and collaborating with teams to identify and address quality issues, ultimately aiming to improve customer satisfaction and operational efficiency. Key duties include developing and maintaining quality management systems, identifying areas for improvement, and facilitating corrective actions to maintain compliance with hospital policies and Joint Commission regulations.

Essential Duties :

Advance the organization's commitment to health care quality through collaboration, learning opportunities, and communication.

Assists in Process Improvement (PI) meetings

Inputs data from different sources into proper systems

Fills in for the Director of Quality in meetings

Performing regular quality audits and inspections to assess compliance with established standards across products, processes, and operations.

Collecting, analyzing quality data to identify trends, root causes of issues, and areas for improvement.

Developing and implementing strategies to address quality concerns, including corrective action plans and process improvements.

Maintaining detailed quality records, documenting non-conformances, and generating reports on quality performance metrics to stakeholders.

Providing training to employees on quality standards, procedures, and best practices.

Collaborating with cross-functional teams to establish and update quality standards, policies, and procedures.

Ensuring adherence to relevant industry regulations and quality standards.

Communicating quality issues and improvement plans to management and relevant teams.

Upholds the organization's ethics and customer service standards.