100% Remote - LiveVox NICE Contact DeveloperVentures Unlimited Inc • Lubbock, TX, United States
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100% Remote - LiveVox NICE Contact Developer
Ventures Unlimited Inc • Lubbock, TX, United States
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[job_preview.job_type]
- [job_card.full_time]
- [filters.remote]
[job_card.job_description]6-8 year exp. in Livevox / NICE In Contact development Call Center experience in NICE InContact with hands-on in Studio Scripting.(Omni channel scripting) Strong knowledge on Nice Personal Contact Dialer. Strong knowledge on NICE IEX . Strong knowledge on Nice Quality Management LiveVox dialer / Smart Reach hands-on with scripting Good knowledge on API GW; Elastic Stack (ELK) ; Snowflake integration. Good knowledge on AWS ; Kafka and hands-on on AWS services such as EKS ,EC2 , Lambda and
Kafka configuration knowledge.
- Should have knowledge on salesforce call center components ( SSO configuration / SailPoint profiling / Omnichannel
- Understanding of the Studio Scripting
- Experience working with Kafka.
- Experience Nice Personal Contact Dialer.
- Experience in NICE IEX
- Knowledge in CI / CD Tools and DevOps pipeline
- Must come to office 3-4 days and be in office for client interview.
- Excellent Communication and Writing skills
- Ability to adapt and handle frequent changes to processes and requirements
- Co-ordinate with multiple teams and be cross-functional
/ call center setup / SF managed packages / Softphone integration with NICE; LiveVox switches)
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100 Remote LiveVox NICE Contact Developer • Lubbock, TX, United States
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