Computer Operations Supervisor

Operations Supervisor

Pay : $27.00 Schedule : Wednesday thru Sunday - 9 : 00 AM to 6 : 00 PM

Job Summary : The Operations Supervisor is responsible for staffing, scheduling, guard monitoring, and payroll / billing lock ups. Security Officers report to the Operations Supervisor as their initial / primary contact for scheduling. This position requires an individual who thrives in a fast-paced environment, is accurate and detail-oriented, and has exceptional follow-up skills. Timekeeping and scheduling are the primary systems Operations Supervisor maintain for their respective division.

Essential Functions :

• Prepare work schedules for Security Officers at least two weeks in advance.
• Monitor employees in timekeeping system throughout the day and call employees on missed check-ins / outs immediately.
• Lock up employee shifts weekly; call employee and verify any discrepancies in schedule daily.
• Communicate recruitment needs to Operations Manager and recruitment team.
• Administer disciplinary action to include verbal and written warnings. Assist with terminations.
• Document, follow-up on client complaints with Operations Manager, and provide recommendations.
• Process payroll and billing lockups.
• Approve time off for Security Officers.
• Maintain regular communication with Security Officers. Resolve issues regarding pay, systems use, form retrieval, and schedules.
• Effectively manage overtime and adhere to guidance regarding timekeeping and L&I rules.
• Plan for cross-site training when appropriate; coordinate a succession plan with Operations Manager for training intensive sites.
• Ensure hours are categorized and coded correctly (training, unbillable, USL&H, prevailing wage, etc.).
• Call guards who have a schedule change within 24 hours for confirmation.
• Provide Security Officers with Post Orders when assigning them to a new site. Periodically check to make sure Post Orders are accurate and support Operations Manager by updating when obligations change.
• Maintain accurate employee notes in timekeeping system according to company guidance.
• Participate in the planning needs for large customer contracts with Operations Manager and team.
• Respond to alarms, lockouts, and assist with lockups as needed.
• Perform the duties of a Field Supervisor as needed and for shift coverage.
• Provide interviewing and hiring assistance as needed; Serve as backup for recruitment as a Certified Trainer.
• Provide other Security Officer support as needed.
• Other duties as assigned.

Minimum Qualifications :

Education : HS Diploma / GED Equivalency required. Additional education preferred.

Certificates, Licenses, Registrations : Must maintain a current Security Officer License in the state of WA. Must be able to travel to client sites during shift as a company authorized driver. Certified Trainer with the DOL within the first 30 days of employment.

Special Training / Skills : To perform this job successfully, an individual should have knowledge in the following areas :