Technical Support (Email Specialist)

• Work directly with customers to investigate and resolve difficult issues primarily over email.
• Scheduling and joining Zoom meetings when necessary
• Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
• Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
• Develop and maintain resources by writing internal knowledge base articles
• Becoming an expert on Filevine products

• Previous technical support/chat support experience preferred
• Prior experience in high-volume environment
• Professional presence in customer-facing settings
• Excellent written and verbal communication
• A high technical aptitude
• Receptive to feedback
• Hungry to help customers, learn and to provide excellent service

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.