Client Alignment Success Representative

Kick‑start your career in client success. In this Client Alignment Success Representative role, you’ll support client initiatives, coordinate resources, and help improve the processes that drive great client experiences.
You’ll work closely with experienced leaders, gain hands‑on exposure to account management and client strategy, and build skills that can lead to future growth within client success and solution‑focused roles.

Responsibilities

• Coordinate accounts receivable activity with finance to ensure Netsmart receives timely payment and resolve issues that cause delays in payment.

• Monitor clients’ recurring revenue for events that may require attention, such as renewals, consulting revenue milestones, and delayed starts to subscription.

• Assist with the development and maintenance of account plans, using SalesForce and the Account Optimizer module.

• Assist in the sales process for targeted opportunities through quote generation, demo coordination, solution research, and client communications.

• Run demand generation campaigns using tools such as Highspot. Perform follow up with campaign targets to identify and qualify new sales opportunities

• Monitor support activity for cases or trends that require Client Alignment involvement to maintain the health of the client. Work directly with clients to prioritize and escalate support cases as necessary.

• Coordinate and track Netsmart engineering work for clients, including the LOE process and custom development projects.

Qualifications
Required

• Bachelor’s degree

• At least 2 years of sales experience or successful completion of the Client Representative program

• Exceptional written and verbal communication skills

• Effective presentation skills, including presentations in a sales capacity.

• Strong interpersonal skills with outstanding relationship building skills.

Preferred

• Sales or account management experience

• Health care and/or technology services and solutions with emphasis on health and human services or post acute marketplace experience

Expectations

Up to 10% travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.