Member Support Specialist

A company is looking for a Member Support Specialist to assist members with administrative tasks related to scheduling, billing, and support services.

Key Responsibilities

Conduct initial phone calls with new members to assess service fit

Schedule appointments and ensure completion of member paperwork

Support providers with administrative tasks and manage internal software organization

Required Qualifications

Passion for redefining behavioral health for children and families

Background in providing excellent customer service

Comfort with technology including email and scheduling tools

Previous experience managing a medical office or familiarity with insurance billing is a bonus

Ability to communicate effectively in both English and Spanish is a plus