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Sr Claims Advocate
Sr Claims AdvocateSigners National • New York, NY, US
Sr Claims Advocate

Sr Claims Advocate

Signers National • New York, NY, US
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  • [job_card.full_time]
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Job Description

Job Description

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.

The Sr. Claims Advocate would function as the claims manager for a designated group of accounts. The successful candidate would work along-side key, client-side stakeholders, which may include Executives, Managers, Associates and / or Team Members. Internally, they would partner with the Account Management, Marketing, and Producing Departments, and with Risk / Loss Control with ongoing evaluation and assessment of client's risks, and programs, tools and mechanisms to positively impact the same. The role may assist with gathering, and summarizing loss histories for the purpose of marketing and / or underwriting. In addition to ongoing internal and client-facing communication, this professional will ensure the constant flow of communication with various carriers.

The ideal candidate will be adept at aggregating, synthesizing, assessing, and presenting large amounts of varied data, and presenting the same in an intelligible fashion, throughout different business units. They will be tasked with reviewing policies and coverages, for appropriate and timely notice; also advocating on behalf of clients on the application of the same. This person would be expected to have experience across all lines of property and casualty business (primary and reinsurance), including, but not limited to :

  • Workers' Compensation
  • Property (OCIP, CCIP, Flood, Inland Marine)
  • Cyber
  • Commercial Package (General Liability, Auto, Professional, Crime, Boiler)
  • FINPRO (D&O, EPL, FIDU, CCRI, E Professional Liability (including Mal-Practice)

ROLE RESPONSIBILITIES

  • Provide a consultative approach in advocating on behalf of the client
  • Review coverage letters and advocate on behalf of client as needed
  • Prepare and deliver quarterly / semi-annual claim reviews (client-facing)
  • Provide claim trending analysis (excel a must)
  • Document claims management activities within the system
  • Review and negotiate claim reserves with carriers as needed
  • Assist clients in resolving claims with client specific strategy
  • Pro-actively follow up on large complex losses for adverse development
  • Identify risks and provide recommendations to help reduce exposure
  • Provide coaching / training to other team members as needed
  • Provide reporting of claims on behalf of agency clients
  • Act as claims liaison, including consultative discussions and research regarding coverages
  • Prepare customer claim summaries
  • Organize client claim review meeting agenda
  • Visit clients to review claims and assess claims needs
  • Assist with research and follow-up on claim reserves and payment
  • Track complicated claims for resolution and communicate findings to client
  • Provide specialized claim service as needed
  • QUALIFICATIONS

  • 7+ years of claims experience with an insurance carrier, broker, or within the risk management department of an insured organization
  • Willingness and ability to obtain P&C Producers license within 60 days of hire
  • Excellent computer and applications skills, with emphasis on varied RMIS
  • Highly-proficient with Microsoft Office Suite, specifically in Excel
  • Excellent verbal and written communication skills
  • Organized and detail-oriented
  • Pro-active team player
  • Ability to work independently
  • Willingness to travel locally
  • Understanding and utilization of Mod Master a plus
  • Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority

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