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Restaurant Manager - Service Manager
Restaurant Manager - Service ManagerGecko Hospitality • Springfield, MA, US
Restaurant Manager - Service Manager

Restaurant Manager - Service Manager

Gecko Hospitality • Springfield, MA, US
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  • [job_card.full_time]
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Job Description

Job Description

Restaurant Service Manager - Springfield, MA

Are you an experienced hospitality professional seeking a leadership role that values excellence and community? Join a team dedicated to exceptional guest experiences and operational success. We are currently seeking a Service Manager for our Springfield, MA location who embodies our commitment to quality service and team development.

Job Description

As a Service Manager, you will lead front-of-house operations with a focus on guest satisfaction and team performance. Your primary responsibilities will include :

  • Guest Engagement : Utilizing exceptional communication skills to ensure 100% table visitation and resolving guest concerns immediately.
  • Operational Excellence : Managing daily FOH operations to maintain a guest-centric environment that balances high standards with a positive workplace culture.
  • Team Leadership : collaborating with the Kitchen Manager to ensure seamless FOH / BOH coordination and mentoring staff for future internal promotion opportunities.
  • Strategic Growth : Working directly under the Managing Partner to refine management skills and drive business results.

Qualifications

  • Minimum 1 year of experience as a Service Manager in a high-volume restaurant setting.
  • Demonstrated ability to develop, mentor, and lead diverse teams.
  • Unwavering commitment to integrity and guest satisfaction.
  • Strong operational knowledge of restaurant systems and service standards.

    • Benefits

    We offer a comprehensive benefits package designed to support your career and personal well-being :

  • Competitive Compensation & Stock Incentive Program
  • Comprehensive Health Coverage : Medical, Dental, and Vision Insurance
  • Financial Security : 401(K), Life Insurance, Short and Long Term Disability
  • Work-Life Balance : Paid Vacation
  • Career Advancement : A structured pathway for professional growth and internal promotion.

    • Apply today to advance your career with a company that invests in its people and community.

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    Restaurant Manager • Springfield, MA, US

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