Dispatcher

Dispatcher Position

Revolutionizing the funeral industry means blazing new trails, creating new ideas, developing strong relationships, preserving legacies, and compassionately caring for Families. With over 200 locations across the country, Foundation Partners Group is continuing to expand our reach, but we only do this with exceptional team members ready to embrace the future of the funeral industry.

Our team members are vital to the health of our funeral homes, and we value the insight, ideas, and passion they bring every day to compassionately care for our Families. FPG is transforming the funeral industry one life, one family, and one community at a time. Join us as we revolutionize the funeral industry across the nation.

We are currently seeking a dispatcher for Monarch Care Center in Saint Petersburg, FL. As a dispatcher, you will initiate and schedule the transfer of a decedent safely and properly from the place of death to the Decedent Care Center and from the Decedent Care Center to the place of memorial/service as appropriate.

Overview & Responsibilities:

• Assist peers and other dispatchers to ensure all open tasks are completed in a timely manner
• Partner with others to ensure smooth implementation of any new company initiatives and/or procedures
• Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met
• Learn to operate new office technologies as they are developed and implemented
• Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects
• Maintain customer service standards as implemented for appropriate brand/s
• Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment
• Partner with peers to ensure administrative components are completed accurately & timely
• Participate in assigned staff meetings
• Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained
• Use phone etiquette as outlined by the company
• Interact with customers and/or family members of the decedent, handling inquiries and directing them according to specific needs

Requirements & Qualifications:

• Must be at least 21 years of age
• High school diploma or GED equivalent
• Valid state-issued driver's license in good standing and acceptable driving record
• Ability to follow instructions, whether it be in person or by phone
• Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic
• Must be able to use routing and scanning tools for tracking as part of the daily process
• Good verbal and written communication

Team Member Benefits Include:

• Entry-level and experienced professionals; students, and veterans we offer complete career paths regardless of your career and life stage
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability