Automotive Service Advisor

Chapman BMW Chandler is looking for an experienced Service Advisor to join our incredible team! As a Service Advisor, you will take ownership of the client experience in the service department, acting as the customer’s primary point of contact, and helping them understand their vehicle’s maintenance needs and technician recommendations.

If you are someone who enjoys interacting with customers in a collaborative environment, achievement driven, and have experience working with luxury brand vehicles, we want to hear from you! Apply today to accelerate your career at Chapman BMW Chandler!

What We Offer:

• Attractive Commission Pay Plan: Enjoy uncapped earning potential. Average annual income ranges from $80,000 - $150,000 per year based on individual performance.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Supportive Team Environment: Join a collaborative team where your contributions are valued.
• Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
• Volunteer Opportunities and more!

Benefits to Support Employee Wellbeing:

• Comprehensive Health Coverage: Essential medical, dental, and vision plans with low cost premiums and minimal out-of-pocket costs.
• Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
• Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
• Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
• Employee Assistance Program (EAP): Free, confidential support for personal and professional challenges, including counseling and financial advice.
• 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
• Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.

Core Responsibilities:

• Greet clients as they arrive in the service drive and confirm scheduled services, notate any vehicle concerns the customer has, and write work orders.
• Inform customers of necessary service and technician recommendations, provide estimates for repairs, obtain customer authorizations and collect payments.
• Prioritize required services and monitor the progress of vehicle repair throughout the day, keeping customers informed on completion times, service expenses, and possible changes.
• Foster customer loyalty through outstanding customer service and rapport.

Desired Qualifications and Experience:

• Automotive background: A minimum of 3 years of automotive service advisor/writer experience with a highline/luxury brand required; experience working at BMW dealership is highly favorable.
• Customer service: Demonstrated ability to understand customer needs and provide tailored service solutions.
• Collaboration: Excellent interpersonal and communication skills, with both customers and team members.
• Efficiency: Exhibits strong time management and organizational skills.
• Motivation: Self-motivated to achieve individual and dealership goals.
• Must have a valid driver’s license and clean driving record.
• Must pass a pre-employment background check and drug screening.

Hours and Work Environment:

The Service Department is open Monday – Friday 7am – 6pm and Saturday 8am – 5pm. We ask that all candidates have flexible availability to work any of these days and times. Our Service team enjoys a 5-day workweek, and a positive, productive team-oriented environment. Service Advisors work in an office environment, in the Service Drive, and occasionally in the climate-controlled shop.

To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.