Service Advisor - Power Systems & LubeButler Machinery Company • Fargo, ND, US
[error_messages.no_longer_accepting]
Service Advisor - Power Systems & Lube
Butler Machinery Company • Fargo, ND, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Assign jobs and work areas to Service Technicians based on skills and knowledge. Schedules CVAs from a regional perspective to ensure that regional resources are being used efficiently. Quoting & Vendor Coordination Supports the Service Manager with coordinating and scheduling with third-party vendors for parts and services. Quality & Compliance Implement Contamination Control Guidelines and adhere to all safety rules, policies, and company standards. Promote and uphold the company’s vision, mission, and values. Customer Relations Proactively seeks customer feedback, address concerns, and resolve issues promptly. Advises Service Manager of all customer complaints. Maintain a professional image in all customer and community interactions. Team Leadership & Collaboration Responds to employee issues and foster a positive, professional working environment. Participates in department meetings, customer events, and company communication efforts. Provide timely feedback, recognize performance, and motivate employee development. Coach employees on assignments and offer technical guidance as needed. Recruit, train, and develop team members in alignment with department goals. Technical Expertise & Development Engage in company-sponsored training to enhance skills and knowledge. Operational Support Act as backup for the Service Manager when needed. Handles after-hours calls on a rotating basis to support customers and technicians. Other Duties A High school and / or technical school education or equivalent combination of experience, training and / or education required. Strong customer service skills Strong computer skills Strong technical knowledge Excellent oral and written communication skills Strong time management skills Ability to multi-task Health Insurance – 3 plan options including 2 High Deductible plans Dental Insurance – 2 plan options Vision Insurance Flexible Benefit Plan Basic Life / AD&D and Supplemental Life Insurance AFLAC options - Cancer Insurance / Accidental / Hospitalization / Short Term Disability Short-Term Disability Coverage – 60% of salary paid by Butler Maternity Benefit Holidays – 7 days company paid Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000 / yr Paid Time Off (PTO) 401(K) Plan 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution Employee Assistance Program (EAP) – including Health Coaching SmartDollar – employer paid financial planning program Legal Shield / ID Shield products
Job Description
Job Description
Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!
Responsibilities :
- Service Scheduling & Monitoring
Routinely monitors equipment hours and generator service schedules to ensure contracted services are completed within the correct hour and date ranges.
Supports the Service Manager in preparing accurate quotes and estimates for CVAs(Customer Value Agreement – including parts only CVAs) and Goldstars service contracts and upcoming jobs. Ensures precision by conducting on-site customer visits as needed to validate requirements and deliver exceptional customer service.
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
Work closely with systems coordinator, project manager, and customer account manager for generator start ups.
Assists in setting priorities for multiple jobs and support team workflow.
Exhibit strong technical and product knowledge of all equipment sold within the dealership’s area.
Collaborate with the Service Manager on department performance, profitability, and efficiency.
Perform additional responsibilities as assigned.
Qualifications :
As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package :
EOE / Vet / Disability
#LI-Onsite
[job_alerts.create_a_job]
Service Advisor • Fargo, ND, US
[internal_linking.similar_jobs]
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry.From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...[show_more]
CULTIVATE A BETTER WORLD • • Food served fast does not have to be a typical fast-food experience.Chipotle has always done things differently, both in and out of our restaurants.We are changing the f...[show_more]
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.Ground-breaki...[show_more]
Private Client Services Advisor Sales.Award-winning, inclusive, top workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.
The industry's brightest talent dr...[show_more]
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...[show_more]
Job Title : Customer Service Representative.Reports to : Club Manager.Status : Full Time / Part Time / Non-Supervisor / Non-Exempt.
Responsible for new member sales and creating a...[show_more]
Team Honey Badger - Where your dreams become reality!.Customer Service Representative / Pizza Maker- Domino's Pizza.Our business is growing as our fan base increases! Domino's Pizza is looking for cu...[show_more]
Private Client Services Advisor - Sales.Award-winning, inclusive, Top Workplace culture doesn't happen overnight.It's a result of hard work by extraordinary people.
The industry's brightest talent d...[show_more]
Geared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people.
We demonstrate that belief every day by living a safety culture that pr...[show_more] Ag Equipment Service Diesel Technician.Are you looking for a company that helps develop your skillset, cares about your development, and provides a training environment to succeed? Butler Machinery...[show_more] 
Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973.At Diversified Maintenance we believe that details matter, as do each of our employees and cu...[show_more]
Your career path should lead to real opportunity.LPL Financial partners with banks to offer a complete menu of financial services to bank clients.
This employment opportunity at American Federal Ban...[show_more]
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 47 U.Puerto Rico, Europe, and Mexico.
The Partnership's midstream operations include an...[show_more]
Fuels Applications Sales Specialist.A national environmental and energy services organization is seeking a senior-level Fuels Applications Sales Specialist to support and grow a large-scale fuels b...[show_more]
Join the Frito Lay team and help us deliver our delicious snacks to our customers.As a Route Sales Representative, you will be responsible for driving a truck to deliver products to various locatio...[show_more]
At CoolSys, we offer more than just a job—we provide stability, growth, and industry-leading benefits for our employees.No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!.As a l...[show_more]
Private Client Services Advisor – Sales.Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people.
The industry’s brightest talent d...[show_more]
Are you interested in leading the buildout of large EHV transmission line projects? Ulteig is currently seeking talented and motivated Senior Engineer level candidates to join our Transmission Line...[show_more]
Service Manager
Sunbelt Rentals • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Kitchen Leader
Chipotle Mexican Grill • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Field Service Engineer I
Shimadzu Scientific Instruments • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Private Client Services Advisor
Marsh McLennan • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Benefits Customer Service Advisor - Work from home (50k-90k per year)
Professional Careers • Fargo, North Dakota
[filters.remote]
[job_card.full_time] +1
[last_updated.last_updated_30]
Customer Service
Planet Fitness - PF Baseline Fitness • Fargo, ND, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Rep(07378) - 1530 1st ave N
Domino's Pizza • Moorhead, MN, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Private Client Services Advisor
Marsh & McLennan Companies • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Assistant Service Center Manager
Valvoline Inc. • Fargo, ND, United States
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Ag Equipment Service Diesel Technician
Butler Machinery Company • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Supervisor
Diversified Maintenance Systems, LLC • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Financial Advisor - American Federal Bank
LPL Financial Holdings, Inc. • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Lead Specialist - Field Maintenance
Sunoco LP • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Fuel Blending Sales Specialist
GPAC • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Route Sales Representative
Frito Lay • Moorhead, MN, USA
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
HVAC / R Service Tech 3 - Light Commercial
CoolSys • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Private Client Services Advisor
Marsh LLC • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
EHV Transmission Line Senior Engineer
Ulteig • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]