Service Advisor - Power Systems & LubeButler Machinery Company • Fargo, ND, US
Service Advisor - Power Systems & Lube
Butler Machinery Company • Fargo, ND, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Assign jobs and work areas to Service Technicians based on skills and knowledge. Schedules CVAs from a regional perspective to ensure that regional resources are being used efficiently. Quoting & Vendor Coordination Supports the Service Manager with coordinating and scheduling with third-party vendors for parts and services. Quality & Compliance Implement Contamination Control Guidelines and adhere to all safety rules, policies, and company standards. Promote and uphold the company’s vision, mission, and values. Customer Relations Proactively seeks customer feedback, address concerns, and resolve issues promptly. Advises Service Manager of all customer complaints. Maintain a professional image in all customer and community interactions. Team Leadership & Collaboration Responds to employee issues and foster a positive, professional working environment. Participates in department meetings, customer events, and company communication efforts. Provide timely feedback, recognize performance, and motivate employee development. Coach employees on assignments and offer technical guidance as needed. Recruit, train, and develop team members in alignment with department goals. Technical Expertise & Development Engage in company-sponsored training to enhance skills and knowledge. Operational Support Act as backup for the Service Manager when needed. Handles after-hours calls on a rotating basis to support customers and technicians. Other Duties A High school and / or technical school education or equivalent combination of experience, training and / or education required. Strong customer service skills Strong computer skills Strong technical knowledge Excellent oral and written communication skills Strong time management skills Ability to multi-task Health Insurance – 3 plan options including 2 High Deductible plans Dental Insurance – 2 plan options Vision Insurance Flexible Benefit Plan Basic Life / AD&D and Supplemental Life Insurance AFLAC options - Cancer Insurance / Accidental / Hospitalization / Short Term Disability Short-Term Disability Coverage – 60% of salary paid by Butler Maternity Benefit Holidays – 7 days company paid Health Savings Account (with High Deductible Healthcare Plan options) – Employer contribution up to $1000 / yr Paid Time Off (PTO) 401(K) Plan 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution Employee Assistance Program (EAP) – including Health Coaching SmartDollar – employer paid financial planning program Legal Shield / ID Shield products
Job Description
Job Description
Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!
Responsibilities :
- Service Scheduling & Monitoring
Routinely monitors equipment hours and generator service schedules to ensure contracted services are completed within the correct hour and date ranges.
Supports the Service Manager in preparing accurate quotes and estimates for CVAs(Customer Value Agreement – including parts only CVAs) and Goldstars service contracts and upcoming jobs. Ensures precision by conducting on-site customer visits as needed to validate requirements and deliver exceptional customer service.
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
Work closely with systems coordinator, project manager, and customer account manager for generator start ups.
Assists in setting priorities for multiple jobs and support team workflow.
Exhibit strong technical and product knowledge of all equipment sold within the dealership’s area.
Collaborate with the Service Manager on department performance, profitability, and efficiency.
Perform additional responsibilities as assigned.
Qualifications :
As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package :
EOE / Vet / Disability
#LI-Onsite
[job_alerts.create_a_job]
Service Advisor • Fargo, ND, US
[internal_linking.similar_jobs]
Heavy Duty Diesel Truck and Diesel Equipment Repair Shop.We are seeking an experienced Service Advisor to join our team who has experience with or works in a heavy-duty diesel truck and diesel equi...[show_more]
Are you a natural communicator with a passion for technology? Do you enjoy connecting with people and sharing the latest, cutting-edge products? If so, this is the perfect opportunity for you! Join...[show_more]
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world.Ground-breaki...[show_more]
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team.Our company cultu...[show_more]
Do you love technology? Are you sales-oriented and results-driven? Like to be rewarded for your efforts with uncapped earning potential? uBreakiFix by Asurion has it all! We offer retail sales prof...[show_more]
You likely know us as an insurance company, but that's just a portion of what we do.Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access t...[show_more]
As a Territory Outside Sales Representative, you will be responsible for managing and growing sales across.North Dakota, South Dakota, and Minnesota.
This role combines new business development and ...[show_more]
Understanding HVAC residential systems is a must.Develop and maintain customer and dealer relationships within an assigned territory as well as an assigned account list to ensure customer satisfact...[show_more]
At Flint Group, we create connections that move people and brands forward.As a Senior Account Manager on our Manufacturing Team, youll play a key leadership role in managing client relationships, g...[show_more]
We are excited to announce that Horizon Roofing is expanding into the Fargo area through commercial roof inspections, maintenance, and repairs.
Horizon Roofing already takes care of over 100 propert...[show_more]
Now is a great time to become an employee owner at Thrifty White Pharmacy! Thrifty White is unique in that we offer an environment that allows our pharmacists and technicians to practice at the top...[show_more]
This fleet's drivers primarily operate locations in Minnesota, South Dakota, North Dakota, Wisconsin, Michigan, and Iowa.
Company Drivers enjoy the following : .Availability Incentive Pay is subje...[show_more]
We are seeking a passionate and experienced Sales professional to represent MacQueen in territory covering.The ideal candidate is a self-starter with strong sales skills, a deep understanding of th...[show_more]
COME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries, is a wholesale distributor of equipment, parts & supplies to i...[show_more]
Join Our Team as an ADAS Calibration Technician – Drive the Future of Vehicle Safety! Do you love cars? Are you mechanically inclined? Do you love technology? This job is the best of all three! Com...[show_more]
Bulk Fuel Driver – Full Time.We are seeking a reliable, safety-conscious.This position requires experience operating.The Bulk Fuel Driver is responsible for delivering diesel, gasoline, and o...[show_more]
Salary : $24 minimum; based on skills and experience.Work with us, not for us," Gene Barrick, Barrick Family Farm, LLP.This is an exciting opportunity for you! We are seeking a PT Livestock Hau...[show_more]
Competitive Benefits Onsite Fitness Center Clean & Climate Controlled Facility.Swanson has been dishin out vitamins and supplements straight from the heartland for 55 years and counting.We offe...[show_more]
Service Advisor
Interstate Companies Inc • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Wireless Sales Representative
BeMobile • Moorhead, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Field Service Engineer I
Shimadzu Scientific Instruments • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Field Service Engineer
Trumpf, Inc. • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Consultant
Fast Phone Repair LLC • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Claims Service Advocate (FEP)
Blue Cross Blue Shield of North Dakota • Fargo, ND, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Territory Outside Sales Representative - Agricultural Parts and Equipment
Just Sales Jobs • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Territory Sales Manager - HVAC
Gustave A Larson Company • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Account Manager, Manufacturing - Flint Group
RR46 • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Commercial Roofing Service Sales
Horizon Roofing, Inc. • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Pharmacy Manager
Thrifty White Pharmacy • Ada, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
CDL A Dedicated Truck Drivers
Hirschbach Motor Lines • Ada, MN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sales Representative - (Safety & Rescue Equipment) NW Minnesota
MacQueen Equipment LLC • Moorhead, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
TERRITORY SALES MANAGER - STEVENS EQUIPMENT SUPPLY
Daikin • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Automotive Advanced Driver Assistance Systems ( ADAS ) Calibration Technician
Car ADAS Solutions • Fargo, North Dakota, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Bulk Fuel Driver
Petro Serve USA • Ada, MN, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
PT Livestock Hauler / PT Maintenance
Barrick Family Farm • Ada, MN, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Sanitation Technician - 1st Shift
Swanson Health • Fargo, ND, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]