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Network Technician I (Boston)
Network Technician I (Boston)Motion Recruitment Partners LLC • Boston, MA, United States
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Network Technician I (Boston)

Network Technician I (Boston)

Motion Recruitment Partners LLC • Boston, MA, United States
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  • [job_card.full_time]
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Position Overview

MGH is seeking a reliable and service-oriented Network Technician I to support the COVID Surge Project, a critical initiative funded by Mass General Brigham (Partners). This role provides hands-on technical support for desktops, laptops, printers, and peripheral devices across the hospital. The technician will handle break / fix issues, equipment setup, troubleshooting, and device deployment to ensure seamless support for clinical and administrative staff. Candidates must have prior desktop support experience and a strong commitment to excellent customer service.

Key Responsibilities

  • Provide break / fix technical support for networked and stand-alone desktops, laptops, printers, tablets, and related hardware.
  • Install software, configure equipment, test network connections, and participate in hardware deployments and refreshes.
  • Document all work performed in service management systems, ensuring accuracy and completeness of device / user information.
  • Prioritize and triage issues based on urgency, escalating unresolved issues as needed.
  • Perform preventative maintenance, including re-imaging, data backup / restoration, hardware cleaning, and cable management.
  • Support Service Desk staff by handling escalated technical issues.
  • Provide thorough shift turnover reports and participate in on-call rotations.
  • Uphold Mass General Brigham values, emphasizing service, accountability, teamwork, integrity, and continuous improvement.
  • Perform other duties as assigned.

Required Qualifications

  • One year of desktop support or customer service experience.
  • Hands-on experience installing, repairing, and troubleshooting personal computers.
  • Strong commitment to superior customer service.
  • Technical certifications (A+, Network+, etc.) are a plus.

    • Skills & Competencies

  • Strong analytical and problem-solving abilities.
  • Ability to multitask, prioritize, and adapt in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Working knowledge of desktop / laptop hardware, printers, and peripheral equipment.
  • General understanding of Windows OS, Office 365, internet browsers, and common software tools.
  • Basic knowledge of networking concepts (routers, hubs, cabling, connectivity).
  • Familiarity with information security tools such as Windows Defender, McAfee, BitLocker, and NAC solutions.
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