Client Success ManagerKeep Company • Bethesda, MD, US
Client Success Manager
Keep Company • Bethesda, MD, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters_job_card.quick_apply]
[job_card.job_description]Competitive salary + generous equity Key Responsibilities Lead end-to-end customer success including onboarding, implementation, adoption, and renewal Design and execute scalable implementation plans and client segmentation strategies for support tiers Manage, mentor, and grow a remote customer success support team with clear workflows and metrics Serve as executive sponsor for strategic accounts and conduct regular business reviews Partner cross-functionally to align platform configurations with client goals and drive adoption Build and maintain feedback loops from customer success to Product and Engineering teams Monitor key success metrics (CSAT, renewal rates, support response times) and implement continuous improvement initiatives Owning the full post-sale relationship and influencing renewal and GRR outcomes through strategic account plans. Monitoring leading indicators of churn risk and mobilizing internal teams to mitigate proactively. Partnering with Sales to surface and qualify expansion opportunities (cross-sell / upsell), grounded in demonstrated client value. Reporting on account health and contributing to quarterly business reviews with insights tied to renewal likelihood and client revenue trajectory. Deeply empathetic to client needs, translating feedback into action and building trust throughout the customer journey. Adaptability & Initiative : Thrives in ambiguity, eagerly takes ownership of new challenges, and proactively establishes scalable processes. Cross-Functional Communication : Communicates clearly and builds collaborative relationships across teams to advocate for customer outcomes. Analytical Problem-Solving : Uses data and insight to anticipate issues, measure impact, and drive continuous improvement in customer experience. Why Keep Company? Play a pivotal leadership role shaping the future of workplace connection and culture Be part of a founder-led startup with renowned clients and measurable impact Competitive salary, significant equity, medical / dental / vision, 401k, and flexible PTO Hybrid work schedule and a highly supportive, mission-driven team Regular team events, constant opportunities to grow, and plenty of celebration Powered by JazzHR
Client Success Manager About Keep Company Keep Company is on a mission to make human connection an intentional, scalable asset in every workplace.
As a venture-backed SaaS platform recognized by Techstars, Forbes, and SHRM, Keep Company blends technology with coaching and mentoring to deliver transformative, measurable employee experiences at leading law and professional services firms.
We help organizations accelerate culture, retention, and productivity—especially in moments that matter most.
The Role Keep Company seeks our first Client Success Manager to own and scale the customer experience lifecycle for our enterprise clients.
You will lead customer success strategy and execution from onboarding through renewal, ensuring clients achieve value and success with our coaching and mentoring platform.
This role blends strategic leadership with hands-on management of a remote support team, cross-functional collaboration, and continuous improvement of customer journeys.
You will work closely with Product, Engineering, Program Delivery, and Marketing teams to ensure smooth implementations, high adoption, and client satisfaction.
As the voice of the customer internally, you will build scalable processes and feedback loops that enable Keep Company to grow efficiently while maintaining exceptional client relationships.
Role :
- Full Time Location : Hybrid preferred - 3 days / week at our Bethesda, MD headquarters.
- Open to remote candidates, as well.
Compensation :
About You 8+ years of experience in customer success, account management, or enterprise SaaS implementation 3+ years managing remote teams in customer-facing roles Strong communicator and collaborator comfortable influencing cross-functional teams and executives Experience with developing virtual client-facing Dashboards and reports in service of strategic growth and expansion opportunity Experienced with Client and Customer Success tools and platforms such as Zendesk, Intercom and HubSpot Familiarity with SaaS security and compliance standards (SOC2, GDPR) preferred Passionate about delivering outstanding client experiences and building scalable customer success operations HR tech or future-of-work experience is a plus Required Attributes for Success Customer Obsession :
[job_alerts.create_a_job]
Client Manager • Bethesda, MD, US
[internal_linking.related_jobs]
Associate Client Success Manager (B2B SaaS).Prompt is revolutionizing healthcare by delivering highly automated, modern software to rehab therapy businesses, their teams, and the patients they serv...[show_more]
ServiceChannel Customer Success Manager - Enterprise.We are seeking a Customer Success Manager to coordinate product adoption, light-training, advocacy, retention, etc.
This role requires a strategi...[show_more])
Whether you're an experienced professional or just getting started, your contributions matter at Fortra.If you're passionate about tackling meaningful challenges alongside talented team members com...[show_more]
If you’re looking to grow in the world of art, furniture and fine art logistics and you have a passion for it, then we may have the perfect role for you!.
We are seeking a talented and driven Client...[show_more]
EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation.
Our engaging, fun, and interactive ...[show_more]
SMART is a premier leadership advisory firm known for its data-driven approach to solving critical business decisions for CEOs, boards, and investors.
We serve as trusted advisors on their most impo...[show_more]
Influ2 brings your ABM to the contact-level.With Influ2, you can act on contact-level intent, reach specific buyers with ads, and make the revenue impact clear.
Snowflake, Datadog, and Capgemini, lo...[show_more]
Manager, Customer Success Management.As Manager of Customer Success Management, you will lead and inspire a team of CSMs responsible for delivering an exceptional 090 day onboarding and adoption ex...[show_more]
Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...[show_more]
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We are seeking a Director...[show_more]
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.
You'll be backed by our digital ecosystem : a ...[show_more]
Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores...[show_more]
Customer Success Manager, North America.We pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we ...[show_more]
Customer Success Manager Remote.As the industry's pioneering value-based care (VBC) technology platform, Reveleer is purpose-built to solve the most pressing real-world challenges faced by provider...[show_more]
Location : Columbia, MD (Onsite) Job Type : Full-time About Us : Serigor Inc is a Maryland based, CMMI L3, Woman Owned Small Business.[show_more]
The SailPoint Customer Success team is responsible for helping our customers get maximum value out of SailPoint products or services, resulting in the business receiving maximum lifetime value and ...[show_more]
RCM Client Success Operations Project Manager.We are united in our mission to make a positive impact on healthcare.We are Modernizing Medicine! We're a team of bright, passionate, and positive prob...[show_more]
Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are...[show_more]
Associate Client Success Manager (B2B SaaS)
Prompt • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager - Enterprise
Fortive • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Agari (Acquired by Fortra) • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Client Manager
Air Sea Packing Group • Landover, Maryland, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Manager of Customer Success
EasyLlama • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
ghSMART • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Influ2 • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager, Customer Success Management
HighLevel • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Client Success Manager
TradeJobsWorkForce • 22201 Arlington, VA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, Client Success
Affirm • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Client Service Manager
Arthur J Gallagher & Co • Rockville, MD, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
VIP Relationship Manager / Client Success Manager (CSM)
Laborintos • Bethesda, Maryland, .US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Customer Success Manager, North America
Duetto • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Success Manager
Reveleer • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
Serigor • Columbia, MD, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Customer Success Manager - East
SailPoint • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
RCM Client Success Operations Project Manager
Modernizing Medicine • Washington, DC, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Success Manager
PerformYard • Arlington, VA, US
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]