Cisco Firepower Engineer

RESPONSIBILITIES :

Kforce is immediately adding a full-time Desktop Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Irving, TX.

Overview :

This is a professional banking setting with a high touch and executive level user community. This role requires great customer service skills and ability to configure, install, and test hardware components, hardware deployment replacements.

Duties :

• Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System
• Provide cross-divisional troubleshooting by updating and maintaining tickets
• Reimage PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality
• Utilize Wells utilities to troubleshoot end-user machine functionality
• Documenting service events accurately in work orders and ticketing systems

REQUIREMENTS :

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical / dental / vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note : Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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