Customer Security Engineer

Octagon Talent Solutions is a South Florida-based, full-service technology recruitment and staffing firm dedicated to connecting top talent with the right opportunities. We take a human-centered approach to technical recruitment, prioritizing candidates' long-term career goals while carefully evaluating cultural fit. By fostering meaningful, lasting relationships, we deliver placements built to last.

Job Overview: We are seeking a seasoned Concierge Security Engineer (CSE) to join our team in Fort Lauderdale, FL. The Concierge Security Engineer will build and maintain strong partnerships with customers while delivering customized security solutions. Core duties include investigating security incidents, configuring and troubleshooting data sources, and ensuring smooth service delivery. Respond promptly to customer requests for guidance, information, or support promptly, coordinating with other teams when needed. Foster proactive communication and collaboration with internal and external stakeholders. The Concierge Security Engineer (CSE) role combines the expertise of an IT Security Analyst, Security Architect, and Incident Response Consultant. Success requires both strong technical capabilities and the ability to communicate complex security concepts clearly and effectively to a non-technical audience.

RESPONSIBILITIES:

• Build and nurture exceptional relationships with customers, ensuring a strong and lasting partnership.
• Deliver security solutions directly to customers, including, configuring, troubleshooting, and verifying data sources.
• Respond promptly to customers requests for guidance, information, or support, escalating issues as necessary and coordinating with other teams to ensure resolution.
• Proactively engage and communicate with both internal and external stakeholders to foster collaboration and transparency.
• Serve in a multifaceted role that blends responsibilities of an IT Security Analyst, Security Architect, and Incident Response Consultant.

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Security, or related discipline.
• Strong understanding of IT security principles, standards, and best practices.
• Experience with security information and event management (SIEM) platforms
• Excellent communication skills with ability to convey complex technical concepts to non-technical audiences
• Knowledge with leading security frameworks such as NIST, ISO 27001, CIS.
• Proficiency with security tools, threat detection techniques, and incident response procedures
• Strong analytical skills, a problem-solving mindset, and a commitment to delivering excellent customer services.