Applebee's Restaurant Systems Manager

Company Background – Flynn Group

Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. Flynn Group owns and operates more than 2,600 restaurants and fitness clubs across Applebee’s, Arby’s, Taco Bell, Panera, Pizza Hut, Wendy’s, and Planet Fitness brands spanning 44 states, and Australia, generating $4.6 billion in sales and employing more than 75,000 people. More information is available at  www.flynn.com .

Company Background – Flynn Applebee's

Flynn Group | Applebee’s owns and operates over 440 Applebee’s Neighborhood Grill and Bar restaurants in 23 states. With annualized sales of over $1.3B and over 21,000 employees, Flynn Group | Applebee’s is the largest franchisee in the Applebee’s system, and the largest U.S. casual dining franchisee. Flynn Group | Applebee’s is a part of Flynn Group, the largest franchise operator in the world, and the third largest operator of restaurants, after only Starbucks and Chipotle, in the United States. More information is available at  www.flynn.com / applebees .

Position Description

The Operations / POS Support Team is accountable for the continuity of the computer services for the field user utilizing 600+ terminals, 110+ BOH Servers and more than 20 software application products. In order to meet this accountability, the POS Support Team must research software products for applicability to the operational environment, install appropriate products, and work closely with vendor personnel to ensure continuity of service. The software products supported by the POS Support Team include Windows Operating Systems, Microsoft Office Suite, POS software, in-house developed applications, off-the-shelf applications and communication software.

The duties of the Restaurant Systems Manager include the 1st level hardware support and POS software support for Units within a Flynn Applebee's Market; currently we have units located in 23 states. The Restaurant Systems Manager will also be the 1st level hardware and software support contact for Remote Users in that Market (approximately 6+ Users). Individual must maintain detailed knowledge of Microsoft Windows Operating Systems and Office as well as PC related Hardware. As a member of the Operations / POS Support Team, you will be actively involved in testing new POS Hardware and Software upgrades for the Units.

Essential Duties and Responsibilities

REMOTE USER SUPPORT

Individual is 1st line of contact for Applebee’s Help Desk. Has specialized hardware and operating system knowledge. Includes understanding of network protocols and the ability to configure devices for network connectivity.

• Ability to manage appropriate response to customer issues.
• Installs PC's, Laptops, Printers and related hardware. Investigates hardware problems and performs all system hardware repairs as necessary. Performs advanced diagnostic testing. Major problems or repairs are directed to outside vendors as necessary. This requires detailed knowledge of PC hardware installation, repair, testing, and troubleshooting.
• Installs and configures new restaurant hardware. Also responsible for reviewing, monitoring and upgrading existing restaurant systems. Determines user specifications for hardware and software. Purchases or installs custom software to meet user needs. Installs new, and maintains existing hardware and software.
• Assist the Network Administrator / POS Manager in testing Application Software such as VPN connectivity and router installations. Assist Network Administrator in documentation of software settings.
• Installation and building of security systems.
• Installation of new televisions or other electronic devices the Market President may add.

POS / CREDIT CARD

Ability to oversee and assist in hardware installations with Applebee's IT and A.I.I. Help Desk. Must maintain knowledge and understanding of POS Menu Files for each market Credit Card Software

APPLEBEE'S RELATED SOFTWARE SUPPORT

Provide Support on all Flynn Applebee's Custom Applications

RESTAURANT OPENINGS & REMODELS

Responsible for maintaining restaurant openings checklist

HELP DESK SUPPORT

Takes all 1st level help desk calls from the AII Help Desk for Hardware issues. Will distribute 2nd level help desk calls to the appropriate personnel, i.e., POS Manager, Network Administrator or Application Developers.

POS HARDWARE KNOWLEDGE

Has entry level hardware knowledge. Includes understanding of POS Hardware, BOH Server Hardware and Internet Connectivity Hardware.

DUTY COVERAGE

TRAVEL REQUIREMENTS

Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATES, LICENSES, REGISTRATIONS

Perks for our employees :

Physical Standards :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical requirements include but are not limited to :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The employee should notify Flynn Applebee's of any reasonable accommodation requests and may need to provide supporting medical documentation. This job description may not list all duties for this position and the employee in this position may be required to perform other duties to meet business needs. Flynn Applebee's reserves the right to revise this job description at any time. This job description is not a contract for employment, and either the associate or Flynn Applebee's may terminate employment at any time.

Why Work for Flynn Applebee's?

Flynn Applebee's is a growing franchise that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to his or her fullest potential.