Tier 2 Support SpecialistVirtualVocations • Cincinnati, Ohio, United States
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Tier 2 Support Specialist
VirtualVocations • Cincinnati, Ohio, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Specialist.
Key Responsibilities
Serve as the primary Tier 2 escalation point for integration-related issues
Guide customers through advanced configuration of supported integrations
Collaborate with cross-functional teams to support onboarding and improve integration processes
Required Qualifications
2+ years in technical or Tier 2 support within a SaaS environment
Strong understanding of APIs, webhooks, and authentication protocols
Ability to interpret technical logs and perform analytical troubleshooting
Experience handling complex technical cases requiring systematic problem-solving
Familiarity with ticketing systems such as Salesforce or Jira
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