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Document Clerk
Document ClerkKheir Clinic • Los Angeles, CA, United States
Document Clerk

Document Clerk

Kheir Clinic • Los Angeles, CA, United States
[job_card.variable_hours_ago]
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  • [job_card.full_time]
[job_card.job_description]

MISSION

Kheir's mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California.

ASSIGNMENT SUMMARY

The Document Clerk is responsible for the accurate and timely processing and retrieval of the patient's health records, will support Medical Records Requests, Fax Management and other work pertaining to the Patient Care Coordination Team.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

  • Retrieves, collects and prioritizes all request for medical records made through the organization, patients and affiliates
  • Manages incoming medical records requests received via fax, email and / or mail & issues medical files to persons and agencies according to laws and regulations in a timely manner
  • Verifies legitimacy, accuracy and authority of all such requests and then delivers the information following established policies and procedures. This includes responding to requests from both internal and external sources, retrieving the records, and transmitting them as needed
  • Requests medical records from third party vendors, as needed
  • Safeguards patient records and ensures compliance with HIPAA standards
  • Scans and files all consult and hospital reports in appropriate sections within the EMR system following departmental procedure
  • Maintains filing system of medical charts
  • Proposes improvements for maintaining medical records procedures
  • Ensures seamless troubleshooting of issues related to the maintenance and timely updates of medical records
  • Contributes to departmental quality initiatives or similar projects
  • Assists with departmental audits and investigations
  • Serves as back-up for referral coordinators when needed
  • Performs clerical duties including answering phones, responding to emails and actions
  • Exemplifies caring and compassionate customer service to create an excellent patient experience
  • Records and tracks all records requests, releases and authorizations within the Electronic Medical Records system & sends monthly updates to the Specialty Care Manager
  • Review, develop and implement standards and procedures for processing medical records requests with administrative support
  • Processes and complete all subpoena requests in a timely manner
  • Performs all other duties as assigned

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

  • Minimum High School diploma; Bachelor's Degree a plus but not required
  • 1 to 2 years of related experience in a fast-paced professional medical environment
  • Relevant training and / or certifications as Medical Record Clerk (desired)
  • Experience with standard office procedures including filing, record keeping, use of standard office equipment, supplies and computer software
  • Ability to read and interpret documents including medical records and business-related documentation
  • Ability to organize and prioritize work with minimum supervision.
  • Ability to exercise discretion to ensure that patient confidentiality is maintained and a professional, respectful clinic / department environment exists at all times
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Strong attention to detail with excellent organizational skills
  • Excellent written and verbal communication skills
  • Excellent time management and organizational skills
  • Excellent computer skills, including email, Microsoft Office & data tracking
  • Ability to perform most essential job duties independently and exercise good judgement
  • Experience in community clinic environment a plus
  • Bilingual English / Spanish or English / Korean (desired)

    • Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    Please note that this job description is subject to change to meet the needs of Kheir Clinic.

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