Patient Success Representative (Remote)

Brightree Remote Customer Service Specialist

Brightree is a wholly owned subsidiary of ResMed. When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.

Working in a call center now? Tired of coming to an office? Brightree by ResMed is hiring motivated callers ready for a change and eager to work for a growing, innovative company with great pay and benefits. Our fully remote positions offer competitive pay, and medical, dental, 401K and employee stock purchase plan. Equipment is also provided. Pay is $17 hourly. Start date : June 16, 2025.

Let's talk about the team and you :

We are currently looking for full-time remote (U.S.) Customer Service Specialists in the Resupply space. The Customer Service Specialist will make and receive follow-up calls to and from medical equipment patients. Calls are patient follow ups for solicitation of resupply of existing products. Candidates must have experience providing customer service via phone, strong attention to detail and the ability to utilize multiple computer applications while providing best in class customer service. A successful candidate must be able to convey information to patients in a clear and concise manner and be able to navigate simple software programs.

In this role you can expect to work a 40-hour work week with shifts on Monday to Friday, between the hours of 7 am and 9 pm CST (8 hr shift per day). Your schedule will include 2 paid 15-minute breaks as well as 30 minutes unpaid lunch.

Key accountabilities and decision ownership :

• Managing inbound and outbound phone calls, responding to follow-up emails, and engaging in chat support.
• Serving as the primary contact for order placements and general inquiries.
• Completing tasks accurately and within established timelines.
• Collaborating with internal and external teams to resolve issues effectively.
• Proactively monitoring key performance indicators to meet departmental goals.
• Achieving quality assurance standards.
• Maintaining service levels and adhering to scheduled commitments.
• Working independently while following departmental procedures.
• Meeting minimum internet speed requirements and ensuring a HIPAA-compliant environment.
• Providing exceptional customer service.
• Effectively multitasking and managing multiple accounts or clients.
• You will be expected to engage in phone-based communication daily on a set schedule with minimal flexibility for the entirety of your shift.

Skills, experience, technical / professional qualifications :

Must have :

Preferred :

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.