Customer Care Representative

Customer Care Representative

Bravera Bank has a position opening for a full-time Customer Care Representative in Bismarck, ND or Fargo, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward. We're looking for friendly and enthusiastic individuals who will focus on serving our customers and community. A successful Customer Care Representative will quickly assist our customers over the phone in a friendly fashion and present Bravera positively and professionally, while building strong relationships with customers and helping them fulfill their financial goals through referrals to other departments within Bravera.

Measures of Success:

• Be able to multitask while providing exceptional service to our customers over the phone or chat
• Have a complete understanding of the products/services offered by Bravera's Retail, Consumer lending and Digital department.
• Be an ambassador for Bravera by using products and services offered.

Duties and Responsibilities:

• Answering incoming calls and assist customers with accurate processing of their transactions while providing quality customer service.
• Research and respond to online chat request from customers.
• Multitask through multiple computer systems while maintaining an advisor based mindset and customer focus
• Open and maintain deposit accounts, Internet banking, Debit/ATM cards, wire transfers, address change requests and IRA accounts.
• Work effectively with other departments as necessary for customer resolution.
• Cross-sell all bank products and services.
• Know and follow current banking policies, procedures and regulations.
• Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees, and organizations.
• Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
• Contribute to the overall success of the organization by leveraging opportunities as they relate to all entities of Bravera Holdings Corp.
• Adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.

Qualifications:

• High school diploma or equivalent with 1-2 years of post-secondary education preferred.
• 1-3 years of banking experience or customer service experience.
• Bilingual in English and Spanish preferred.

Location: Bismarck, ND or Fargo, ND

Hours: Monday through Friday, 9:00 AM - 6:00 PM

Benefits:

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.

Our Values:

• Give and earn trust. We support and empower one another to earn trust through accountable performance.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).