Technical Application Support Manager

Technical Application Support Manager

As a CBRE Technical Application Support Manager, you will support the Investment Management line of business. You will oversee system and application availability, support business operations across the regions around the clock, supporting comprehensive audit controls, and deliver efficient technology services. The ideal candidate will possess strong IT management, leadership, and problem-solving skills.

What You'll Do :

• Establish a single point accountability to support business functions for all applications and platforms.
• Understanding the business objectives and ensuring that IT strategies and initiatives support them.
• Being responsible for the delivery of IT services, including help desk support, application maintenance, and infrastructure management.
• Provide 24 / 7 global technical support to ensure business continuity and operational efficiency.
• Ensure the timely delivery of IT services to internal & external collaborators, by coordinating with Internal IT teams and external vendors maintaining high levels of customer satisfaction and service quality.
• Establish a multi-level service level agreements with the corporate and shared services teams meeting the service delivery expectations of the business.
• Devise and implement IT operational strategies that align with business objectives, encompassing elements like forecasting resource requirements, preparing for potential disasters, and effectively handling risks.
• Collaborate with external vendors and service providers to negotiate contracts, maintain relationships, and ensure compliance with service level agreements (SLAs).
• Supervise incident response and problem management processes, ensuring that issues are resolved quickly and efficiently to minimize downtime.
• Responsible for Developing and implementing Disaster Recovery plans to minimize downtime and ensure business continuity in case of disruptions.
• Implementing changes to IT systems and processes in a controlled and coordinated manner.
• Actively participate in SOX compliance efforts by providing timely documentation, attending audit reviews, and collaborating with internal and external auditors.
• Implementing and maintaining security measures to protect sensitive data and stay in sync with industry regulations.
• Monitoring system performance and identifying potential issues before they impact business operations.
• Lead user provisioning, access reviews, and implement comprehensive audit controls to ensure security and compliance.
• Develop a detailed operational framework, defining roles and responsibilities for the operations team and its partners.
• Create a streamlined workflow for effective teamwork and ticket routing between the operations team and enterprise platform, cloud / infrastructure, product, and business operations teams.
• Establish and maintain a governance model for effective communication and collaboration with business operations teams and partners.
• Generate and present regular reports on IT operations performance, metrics, and improvements to senior management.
• Find opportunities for process improvements and automation within IT operations to enhance efficiency and reduce costs.
• Lead and manage the IT operations team of global presence, providing coaching, mentorship, and performance evaluations to ensure high levels of productivity and employee engagement.
• Manage the IT operations budget, ensuring cost-effective solutions and resource allocation for various IT initiatives.
• Ensure IT operations follow compliance standards, security protocols, and best practices to safeguard interpersonal data and assets.
• Drive and contribute to operations automation opportunities and process improvements.

What You'll Need :

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE : CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments : Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations : CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).