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Nicex Developer
Nicex DeveloperSmart IT Frame LLC • Plano, TX, US
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Nicex Developer

Nicex Developer

Smart IT Frame LLC • Plano, TX, US
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  • [job_card.full_time]
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Job Description

Role : NiceX Developer

Location : Plano, TX (Day 1 Onsite)

Position Type : Fulltime

Job Description :

Designing, developing, and maintaining Interactive Voice Response (IVR) solutions using the NICE CX one platform and integrating them with other systems like CRMs.

Key Responsibilities :

  • Design and Development : Create, update, and modify IVR call flows, scripts, and applications using NICE Studio.
  • Integration : Integrate the IVR system with backend databases (SQL / RDMS), CRMs (e.g., Salesforce), web services, and third-party APIs using REST APIs, JavaScript, JSON, and XML.
  • Testing and Deployment : Conduct unit and system integration testing (SIT), support User Acceptance Testing (UAT), and manage deployment processes.
  • Troubleshooting & Optimization : Monitor, troubleshoot, and resolve issues related to IVR applications to ensure high availability and performance.
  • Collaboration : Work with business analysts, QA teams, and other cross-functional teams to gather requirements and define functional designs.
  • Documentation : Maintain technical documentation for IVR architecture, configurations, and call flows.

Required Skills & Qualifications :

  • Experience : Typically requires 3-10+ years of experience in IVR development, with a strong focus on the NICE CX one platform.
  • Technical Proficiency :
  • Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
  • Experience with programming languages such as JavaScript, C#, or Java.
  • Knowledge of telecommunication protocols (VoIP, SIP) and CTI integration.
  • Familiarity with cloud platforms like AWS or Azure and CI / CD pipelines is a plus.
  • Education : A bachelor’s degree in computer science, Engineering, or a related field is often required.
  • Soft Skills :
  • Strong problem-solving and analytical abilities.
  • Excellent communication skills and the ability to collaborate effectively in a team environment.
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