Operations Lead

About the job

Do you enjoy developing others and creating a team-oriented culture? At Chick-fil-A Wildwood Centre and Chick-fil-A Vestavia Hills, we are looking for individuals who are motivated and passionate about serving their team and guests. We value our team members and have a centralized mindset to bring our best when servicing our guests. You will have the opportunity to grow as a leader, collaborate on a team, and train/coach team members in giving guests great service.

What You’ll Do

• Run the day-to-day operations

• Manage, coach and develop team members

• Adequately train new team members

• Ensure guests and team’s safety and satisfaction

• Demonstrate CORE 4 when serving guests: share a smile, maintain eye contact, speak enthusiastically, and stay connected by making it personal

• Stay engaged with business metrics including, but not limited to, guest satisfaction, food cost, and labor

• Ensure all team members are focused on serving guests at all times
  

• Interact with guests in ensuring great guests experiences

Who You Are

• 1+ years of restaurant experience

• Strong relationship builder
  

• Detailed-oriented

• Growth-mindset

• Fast learner

• Able to handle high volume operations

• Professional in appearance, communication, and actions

• Able to motivate others and create structure

Perks

• Competitive benefits

• Flexible schedules

• Scholarship opportunities

• Continuous development opportunities