Room Attendant

Room Attendant

As a Room Attendant at The Cooper, you will deliver an elevated standard of cleanliness, comfort, and Southern charm in every guest room and suite. Your attention to detail, efficiency, and pride in service ensure that every guest feels at home in an atmosphere of refined elegance. With a deep respect for Charleston's legacy of hospitality, you'll contribute to an unforgettable stay through spotless presentation and thoughtful touches.

Duties & Responsibilities:

1. Thoroughly clean and prepare assigned guest rooms and suites to 5-star and Forbes Travel Guide standards in the time allotted.
2. Make beds with precision, change linens, sanitize bathrooms, vacuum carpets, dust surfaces, and replenish amenities.
3. Pay special attention to guest preferences, VIP details, and personalized service to enhance the guest experience.
4. Report any maintenance issues, damage, or lost & found items promptly and accurately.
5. Maintain cleanliness and organization of housekeeping carts, closets, and supply areas.
6. Follow safety, hygiene, and sanitation protocols, including any applicable health guidelines.
7. Handle guest interactions professionally and warmly, reflecting Charleston's tradition of gracious hospitality.
8. Respect guest privacy and uphold hotel confidentiality policies at all times.
9. Assist with turndown service, deep cleaning projects, or public area cleaning as assigned.
10. Collaborate closely with the Front Office, Housekeeping Supervisors, and Engineering team to ensure rooms are guest-ready.
11. Remove In-Room Dining tables and trays from guest rooms.
12. Assist Minibar Attendant by checking minibar items are fully replenished.

Required Skills & Experience:

• Previous experience in housekeeping, ideally in a luxury or boutique hotel environment.
• Strong attention to detail, time management, and cleanliness standards.
• Friendly, respectful, and professional demeanor with strong work ethic.
• Physically fit; able to lift, bend, and stand for extended periods.
• Willingness to work flexible shifts including weekends, holidays, and evenings.
• Basic English communication skills; bilingual abilities are a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Available to work varied shifts, including nights, weekends, and holidays.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.