Senior Deal Desk Analyst

Senior Deal Desk Analyst

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.

Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.

The Trend Vision One enterprise cybersecurity platform accelerates proactive security outcomes by predicting and preventing threats across the entire digital estate and environments like AWS, Google, Microsoft, and NVIDIA.

Position Summary:

A Senior Deal Desk Analyst serves as a strategic advisor and subject matter expert who manages complex sales transactions, ensures deal compliance, and optimizes the quote-to-cash process. This role is critical because deals often involve multi-year enterprise agreements, SaaS subscriptions, and cloud consumption models, which require precise structuring and risk management.

Responsibilities:

• Act as trusted advisor speaking directly to Sales, Channel and Customers on complex deal structures, pricing strategies, and contract negotiations with channel and end customers.
• Review and structure non-standard deals, multi-year agreements, and enterprise-level transactions
• Provide strategic guidance on alternative contract options and value propositions to solve customer challenges
• Lead complex deal reviews and serve as escalation point for challenging transactions
• Review and validate sales quotes for accuracy in pricing, SKUs, billing logic, and contract terms
• Ensure compliance with revenue recognition rules, company policies, and regulatory requirements
• Manage deal approval processes
• Partner with Legal, Finance, Product, and Sales Operations teams amongst other to make sure the customer needs are met.
• Serve as liaison between sales, legal and finance for contract compliance
• Collaborate with billing teams on subscription management and license delivery
• Support sales forecasting calls, QBRs, and end-of-quarter activities
• Delivery of training to sales representatives on deal desk processes, tools, and policies
• Identify and implement process automation opportunities
• Mentor new team members to the CEC dept.
• Analyze deal patterns to identify opportunities for process improvements and new routes to market.

Qualifications:

• 5+ years of experience in Deal Desk, Sales, Sales Operations, Finance Operations, or related roles
• Proven success in Enterprise SaaS/B2B environments
• Experience with direct and channel sales models
• Track record of managing complex, high-value transactions
• Strong expertise in CRM systems (Microsoft Dynamics preferred), sales analytics, and reporting tools (Excel, Tableau, Power BI, or similar)
• Understanding of revenue recognition principles and accounting standards
• Experience with contract analysis and legal term interpretation
• Ability to influence and partner with senior sales leaders and cross-functional stakeholders.
• Knowledge of subscription billing models and license management

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Here some of the top-rated benefits that employees enjoy today:

• Comprehensive health benefits and paid time off package
• Pre-partum, maternity, parental, medical leave and adoption assistance
• Mental Health Wellness Program & Annual Wellness Incentive
• 401(k) with company match
• Pet Insurance
• Collaborative and innovative culture

We are committed to fostering a professional, respectful, and inclusive work environment that promotes collaboration and high performance. We value diverse backgrounds and perspectives and welcome candidates who bring unique strengths and experiences. If you're excited about this role and believe you can contribute and grow with us, we encourage you to apply.

This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa).

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.