We are seeking an experienced Customer Service Representative to join a fast-paced fashion e-commerce team on a temporary basis. This role will support the customer experience function during a maternity leave. The ideal candidate will have a strong background in women's fashion, ready-to-wear, e-commerce, or athleisure, and will thrive in a dynamic, customer-centric environment.
Key Responsibilities:
• Respond to customer inquiries via email, phone, chat, and social media with professionalism and empathy
• Assist customers with order processing, returns, and exchanges
• Provide detailed product information and recommendations
• Accurately document all interactions and feedback in CRM system (Gorgias or similar)
• Collaborate with internal departments to resolve order or shipping issues
• Ensure all customer interactions reflect the tone and values of the brand
• Proactively communicate with warehouse and internal teams to ensure timely resolutions
• Maintain high attention to detail and ensure accuracy in all communications and transactions
Qualifications:
• Minimum 2 years of customer service experience, preferably in fashion or e-commerce
• Experience with luxury or premium customer service is highly preferred
• Strong written and verbal communication skills
• Proficiency in CRM platforms such as Gorgias, Zendesk, Loop or similar is a must have
• Ability to work independently while maintaining a collaborative mindset
• Comfortable working in a fast-paced, high-volume environment
• Must be available to work onsite in Los Angeles, CA
Physical Requirements:
• Frequent use of computer, mouse, and keyboard
• Primarily a seated office role with occasional standing, bending, and stooping
Location: Los Angeles, CA 90010 (Onsite)
Schedule: Monday - Friday, 9:00 AM - 6:00 PM
Duration: 3 months temp - with potential to convert full-time
Pay Rate: $21/per hour
Ecommerce Customer Service Representative • Bell, CA, United States
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