Dispatcher I

About Us

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

Job Summary

Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.

Essential Duties & Responsibilities

Take client service calls and open jobs as needed following all proper procedures.

Check all work orders for proper addressing labor hours charged all numbers dates et. before work orders are given to billing.

Schedule the calls along with all previously scheduled work.

Dispatch techs on previously scheduled maintenance and service calls.

Verify times and job status (complete open). Create job number and job file. Dispatch both emergency and scheduled work.

Order filters for monthly maintenance as needed for technician / driver pick up.

Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accountings assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information.

Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent.

Assist new technicians in employment policies and procedures as they relate to dispatch.

Assist other dispatchers by handling phone / radio overflow when necessary. Cover during lunch time and sick and / or vacation leave.

In the event of a technicians injury or accident have employee notify Human Resources immediately and re-schedule workflow as needed.

Take problem / complaint calls and handle appropriately or direct to Branch Manager.

Take calls for billing / invoice questions and direct to proper personnel.

When necessary advise sales department of major clients service calls.

Timesheets : Route completed original timecard to HR / Payroll clerk with work order numbers and prevailing wage rates (if applicable).

Enter techs time into Coins.

Enter materials truck charges recommended repairs and the work summary from the work ticket. Research material costs if necessary.

Complete service work order and print the pre-invoice for Branch Managers review.

Keep tracking sheet for date of requests and receipt of reports.

Maintain certified payroll report files for each job.

Qualifications

High School Diploma or equivalent a plus.

Previous HVAC industry experience a plus

1 years customer service background required

General computer skills including Microsoft Word and Excel

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Geographic Disclosure

Compensation Range : $30 - $37 per hour

Benefits : We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Department / Functional Area : Administrative Services

Experience : years

Vacancy : 1

Hourly Salary Salary : 30 - 37