Desktop Support (Tampa, FL) (Tampa)Dexian • Tampa, FL, US
Desktop Support (Tampa, FL) (Tampa)
Dexian • Tampa, FL, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.part_time]
[job_card.job_description]12 years of experience in desktop support or IT help desk environment Experience with Jira or other ticketing platforms Strong knowledge of Microsoft 365 tools (Outlook, Teams, Office apps, OneDrive, etc.) Experience supporting Webex or similar communication platforms Ability to handle a high-volume ticket queue efficiently Exceptional professionalism when interacting with judges, court staff, and senior officials Strong communication skills and customer service orientation Ability to work onsite daily for the first 90 days, then transition to a hybrid schedule Experience supporting government or legal environments Basic networking troubleshooting skills A+ or similar certification
Job Description : Desktop Support Technician
Schedule : Onsite 5 days / week for the first 90 days; hybrid schedule (3 onsite / 2 remote) thereafter
Location : Downtown Tampa, FL
Overview
We are seeking a reliable and professional Desktop Support Technician to join our IT support team. The ideal candidate is customer-focused, able to manage a high volume of support tickets, and comfortable working in a structured, fast-paced environment.
Key Responsibilities
- Provide desktop, software, and hardware support to end users, including court officials and judges
- Manage and resolve 2530 support tickets per day through Jira or similar ticketing systems
- Install, configure, and support Microsoft 365 applications and Webex
- Troubleshoot issues related to desktops, laptops, printers, networks, and user accounts
- Ensure proper documentation of all tickets, steps taken, and resolutions
- Deliver support in a courteous, professional, and timely manner
- Escalate issues to higher-level support when necessary
- Follow all IT policies, procedures, and security standards
- Assist with workstation setup, software deployments, and basic system maintenance
Qualifications
Preferred Skills (Nice to Have)
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