Learning Support Specialist II

Job Title

Learning Support Specialist II

Agency

Texas A&M International University

Department

ACE - Academic Support

Proposed Minimum Salary

Commensurate

Job Location

Laredo, Texas

Job Type

Staff

Job Description

Job Summary

The Learning Support Specialist II, under general supervision, works in close collaboration with faculty and staff to provide exceptional support services across learning spaces, with a particular emphasis on assisting in maximizing the effectiveness of a variety of learning systems. Serves as an advocate for the integration of innovative technology and the advancement of the efficiency and effectiveness of the learning environment.

Essential Duties and Responsibilities

• Works with students, faculty, and staff at various levels to troubleshoot and resolve end-user related support issues in the use of the Learning Management System (LMS) and other learning technologies.
• Provides triage instructions using a variety of communications systems.
• Assists in the testing of new applications and system configurations.
• Assists in the research and development of new solutions to enrich and supplement instruction.
• Maintains up to date expert knowledge and skills of evolving LMS features and procedures to include building / updating LMS documentation and video tutorials.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Additional Responsibilities

Minimum Requirements

Preferred Education and Experience

Knowledge and Abilities

Knowledge of :

Ability to :

Preferred Knowledge and Abilities

Knowledge of :

Licensing / Professional Certification - None.

Physical Requirements - None.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision of Others

This position generally does not supervise employees.

Other Requirements

Salary : $19.06 / hourly

INSTRUCTIONS TO APPLICANT : During the application process you have only one opportunity to enter the requested information, upload documents and Submit the application. You will not be able to make changes or add additional documents once you "Submit" the application materials . The software does not allow you to "Save" your application and return to complete the process at a later time. The page "My Experience" has an area provided under Resume / CV to drop or upload files. Be sure to include :

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and / or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity / Veterans / Disability Employer.