Senior Analyst IT Support

Company : MMC Corporate

Description :

We are seeking a talented individual to join our team at MMC. This role will be based in Orlando FL . This position will require the selected employee to work in the office on a full time basis five days per week.

In this role you will be instrumental in providing technical support across multiple lines of business ensuring effective diagnosis troubleshooting and resolution of software and hardware-related issues.

We will count on you to :

Deliver technical support to colleagues through various channels (in-person phone virtual) while adhering to agreed KPIs and SLAs.

Proactively communicate and follow up on incidents and requests ensuring timely resolution and escalation as needed.

Assist with the setup maintenance and troubleshooting of all MMC hardware software and mobility technology.

Log and document all issues according to standard operating procedures and use the MMC Tech incident management system for tracking.

Collaborate with engineering teams to proactively identify and remediate at-risk devices and systems.

Provide training and knowledge sharing on MMC systems to maximize functionality and usage.

Participate in administrative tasks including time tracking and compliance with training requirements.

What you need to have :

A minimum of an associates degree in a technology-related discipline or a combination of work experience education and training equivalent to a two-year college in a technology-related discipline.

3 years of experience in a technical support role with a strong troubleshooting background.

Strong knowledge of industry-standard desktop operating systems and software.

Excellent organizational prioritization and customer service skills.

Effective verbal and written communication abilities.

Ability to work independently and adapt to a changing environment.

What will make you stand out :

Relevant industry certifications and ITSM understanding.

Experience working with local and remote teams across different time zones.

Willingness to work occasional evenings and weekends for emergencies.

Why join our team :

We help you be your best through professional development opportunities interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

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Marsh McLennan (NYSE : MMC) is a global leader in risk strategy and people advising clients in 130 countries across four businesses : Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color veteran status (including protected veterans) or any other characteristic protected by applicable law. If you have a need that requires accommodation please let us know by contacting

Required Experience :

Senior IC

Key Skills

Baan,English Language,Ideas,Access,Games,Application Management

Employment Type : Full-Time

Experience : years

Vacancy : 1