Utility Universal Banker

Utility Universal Banker

Mechanics Bank is currently searching for a Utility Universal Banker to join our team at our Richmond Hilltop Branch.

Under general supervision, independently and accurately performs the full range of teller and new accounts transactions according to established procedures. Provides dual control support, delivers excellent customer service, and is responsible for the sales and servicing of all Bank products and services. Works with the sales team to achieve personal goals in the areas of deposit growth, business relationship growth and consumer relationship growth.

The Utility is required to travel between temporary assignments at branch offices within a designated region. They are responsible for processing cash and non-cash transactions in accordance with company policy and procedures, providing superior customer service.

What you will do :

• Performs routine teller transactions, new account transactions and works directly with customers. Responsible for maintaining and balancing a cash supply for transactions performed.
• Assists customers with account maintenance, online banking, mobile banking, and other complex account issues. Resolves concerns presented by customers. Effectively questions and listens to customers to gain a full understanding of both their new and existing financial circumstances and needs.
• Provides comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail office. Promotes the full range of deposit products and services that best meets the customer's needs.
• Reviews customer transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking customers. Prevents customers from becoming victims of fraud. Refers customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.
• Represents the Bank and its products and services with pride and enthusiasm. Utilizes sales techniques to uncover customer needs to present the bank's products and services. Provides additional information to customers regarding bank's special promotions.
• Receives small business loan applications and reviews loan packages for required documentation. Processes simple consumer loan packages and refers real estate secured consumer loans or complex business loans to business partner.
• Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, operational branch reports, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act / Anti-Money Laundering and regulatory compliance programs.
• Keeps a clean, organized work area and a professional appearance. Completes required compliance training in a timely manner. Participates in branch, Region, and Bank campaigns.

Who you are :

Pay Range : $22.00 - $30.00 hourly

Eligible for commission / incentive plans

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire. Benefits package includes :

Final compensation package will be determined by the work experience, education, and / or skill level of the applicant along with internal equity and alignment with geographic market data.