Customer Service RepresentativeCrewBloom • Anaheim, CA, US
[error_messages.no_longer_accepting]
Customer Service Representative
CrewBloom • Anaheim, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Provide timely assistance to customers via live chat, offering product information, resolving complaints, and aiding with basic troubleshooting. Guide customers on website navigation, subscriptions, and course recommendations. Transfer relevant inquiries to the Sales team and set tasks for discount / promotion requests. Encourage subscription upgrades and maintain high customer feedback ratings. Respond promptly and professionally to all customer emails. Escalate issues as needed, providing context for resolution. Manage email inboxes and document all correspondence in the CRM. Assist with basic onboarding of new Training and Access clients when necessary. Monitor and follow up on annual subscription renewals. Identify sales opportunities from reports and abandoned carts, transferring leads to the Sales team. Contribute to special projects and attend weekly meetings. Proactively raise customer issues and propose solutions to management. Develop and uphold Customer Service procedures and standards, documenting processes for continuous improvement. Maintain accurate customer records across company applications. Draft and distribute mass emails to subscribers on relevant topics.
Customer Service Representative
As a Customer Service Representative, you will play a pivotal role in ensuring exceptional customer experiences across various communication channels. Your responsibilities will include addressing customer inquiries, resolving issues promptly, and collaborating with internal teams to enhance our service delivery. You will handle desk tickets, live chat sessions, and email support while also contributing to projects aimed at improving our customer experience.
Job Responsibilities
Desk Tickets :
- Maintain comprehensive documentation in the CRM system for consistency.
- Resolve Tier 0 and Tier 1 help desk tickets efficiently and close them promptly.
- Escalate Tier 2 and 3 support tickets to appropriate service partners, ensuring clear communication with customers on resolution timelines.
- Manage and categorize SPAM tickets and emails.
- Reconcile B2C and B2B payment tickets (Stripe, AuthNet, PayPal), escalating issues to management as necessary.
- Handle Inquiry Contact Forms, providing initial assistance before transferring to the sales team.
- Manage customer cancellations and retention efforts, collaborating with relevant departments.
- Address course ratings below 4 stars, gather feedback for improvements and inform the content team.
- Process paid PayPal invoices and scholarship applications when required.
Chat Support :
Email Support :
Additional Responsibilities :
[job_alerts.create_a_job]
Customer Service Representative • Anaheim, CA, US
[internal_linking.related_jobs]
Element has an exciting opportunity for a Client Services Representative to join our growing team.This individual will play a key role in building client loyalty by developing and managing relation...[show_more]
We are looking for a FT highly experienced Customer Service Rep.THIS IS NOT A REMOTE / HYBRID POSITION.Central point of contact of multi-location accounts for both customers.Process and confirm order...[show_more]
A renowned company is seeking Customer Service professionals to join their team.This role can offer you fantastic growth potential, an excellent company culture, and excellent benefits.Consistently...[show_more]
We are looking for an experienced Customer Service Representative to join our team in Anaheim, California, on a contract basis.
In this role, you will provide exceptional support to customers while ...[show_more]
Licensed Sales Customer Service Representative.Location : Santa Ana, CA 92705, USA.Pay Range : $60000 - $150000 / year.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We ...[show_more]
Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your car...[show_more]
Customer Service Representative.Opportunity for a Customer Service Representative in Anaheim, CA.This role has the potential to convert to permanent.
Excellent communication and customer service ski...[show_more]
Customer Service Representative.At Bravo’s Auto Body, we pride ourselves on providing high-quality collision repair with exceptional customer service.
Our team is dedicated to making the repair proc...[show_more]
As a Customer Service Representative at HavenHub you will be an integral part of our customer service team ensuring the highest level of satisfaction for our clients.
Your responsibilities will incl...[show_more]
Customer Experience Specialist.The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.The ind...[show_more]
Licensed Sales Customer Service Representative.Location : Santa Ana, CA 92705, USA.Pay Range : $60000 - $150000 / year.Lucrative incentive sales plans, bonuses and sales contests.No Cold Calling- We ...[show_more]
Direct Hire with reporting to Costa Mesa, CA.The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center.
This may include phone and email re...[show_more]
Motion Ai brings together the leading high-tech automation solution providers for industrial automation across the United States.
Our expertise includes emerging automation technologies with focused...[show_more]
Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employee...[show_more]
As the department’s first responder, the Tier 1 Customer Service Agent is crucial for building and maintaining the company’s positive reputation.
The role requires a high level of profes...[show_more]
Store : 741 S Weir Canyon Rd Anaheim California 92808.Customer Service Representative.We want you to join our team as a Customer Service Representative.
If you have the desire to be challenged work ...[show_more]
Bliss Car Wash customer service representative .Bliss Car Wash is rapidly growing and looking for energetic, smiling team members.
At Bliss we make a difference one car at a time.It’s not only ...[show_more]
Looking to be the face of exceptional service? We’re searching for a Customer Service Representative to join our dedicated team.
We need someone with a passion for people and a knack for problem-sol...[show_more]
Client Service Representative
Element Materials Technology • Huntington Beach, CA, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative CSR
Partners Personnel • Santa Fe Springs, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
TEKsystems • Cypress, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Robert Half • Anaheim, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Licensed Sales Customer Service Representative (Sales, Customer Service)
Freeway Insurance Services America, LLC • Santa Ana, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Circle K • Huntington Beach, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative -onsite Anaheim
California Staffing • Anaheim, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Customer Service Representative
CSN Collision • Pico Rivera, CA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Service Representative
HavenHub • Covina, California, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
Insight Global • Pasadena, CA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Licensed Sales Customer Service Representative (Sales, Customer Service)
Freeway Insurance Services America • Santa Ana, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Service Representative
Partners In Diversity, Inc. • Costa Mesa, CA, US
[job_card.permanent] +1
[last_updated.last_updated_variable_days] • [promoted]
Motion Industries Customer Service Representative
V R Della Infotech Inc • Anaheim, California, USA
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Alterations Customer Service Representative
David's Bridal, LLC. • Brea, CA, United States
[job_card.part_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
Windsor Fashions • Santa Fe Springs, CA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Customer Service Representative-Graveyard
Circle K Stores • Anaheim, California, USA
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Customer Service Representative
BLISS Car Wash • Covina, California, United States
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_30]
Customer Service Representative
Stephen Consulting • Anaheim, CA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]